9 days old

Customer Service Representative

Cigna
Nashville, TN 37201
  • Job Code
    21013636
  • Delivers straightforward administrative and/or other basic business services in Customer Service. Receives requests by mail, telephone, or in person regarding insurance claims/policies.
  • Responds to inquiries from policy holders, providers and/or others for information and assistance.
  • Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
  • Mails or routes claim forms and supporting documentation to various units for final processing.
  • Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions.
  • Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
  • Issues tend to be routine in nature. Good knowledge and understanding of Customer Service and business/operating processes and procedures.
  • Works to clearly defined procedures under close supervision.
  • Help callers and customers to better understand their plan.
  • Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.
  • Work to make it easy for customers to work with us.
  • Take ownership of customer issues and do our best to resolve them over the phone the first time, every time.
  • Be an advocate for health and wellness.
  • Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.

Skills

  • Top 3 Skills:
    • Call Center/Customer service
    • Good communication skills both written and verbal
    • Willingness to learn
  • 3+ years of customer service experience analyzing and solving customer problems required;
  • Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
  • Knowledge of Medical Terminology a PLUS
  • Excellent written and oral communication skills
  • Exceptional organizational and time-management focus

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.





Posted: 2021-09-12 Expires: 2021-10-11
Sponsored by:
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Sponsored by:
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Customer Service Representative

Cigna
Nashville, TN 37201

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