16 days old

Customer Service Representative

DH Pace Company, Inc.
Peachtree Corners, GA 30092
  • Job Code

Overhead Door of Atlanta, a DH Pace Company aspires to hire Customer Service Representatives. We are seeking a detail oriented and organized individual capable of effectively managing customer requests for service by ensuring prompt, knowledgeable service to the customers satisfaction through inter-company divisions and subcontractor networks. Our Ideal candidate would have some related work experience and/or training, possess an ability for technical applications and mechanical systems and the ability to multi-task in a fast paced environment. Must have strong communication skills and the motivation to provide an exceptional customer experience via phone/email. Flexible schedule availability required.

Job Responsibilities:

  • Receive incoming calls from customers that require service/sales by identifing the type of call, type of problem, and then schedule the service appointment assuring the customers timing preference is met for a specific day and time of day.

  • Promote all products and services and quotes accurate pricing when appropriate

  • Gather accurate information from the customer to ensure accurate billing

  • Enter the information in the service ticket with sufficient information that allows the dispatcher to send a qualified technician to the job site with information about the problem prior to their arrival at the job site

  • When needed, assist other departments with a variety of support duties and miscellaneous special projects

  • Represent the company in a professional manner with good customer service and verbal communication skills

  • Maintain and promote a positive attitude toward customers regardless of the circumstances

  • Communicate with customer, supervisor or other office personnel in an effective and timely manner

Job Requirements:

  • Bachelors degree, highly preferred

  • Ideally, prefer a minimum of two (2) years of related work experience and/or training

  • Affinity for taking care of customers and an outstanding work ethic

  • Must have good time management skills, be organized and have the ability to multi-task

  • Possess an ability for technical applications and mechanical systems

  • Must be a good communicator with both spoken and written communication

  • Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products. We are in 50 locations and in 24 states.The company is privately-owned. We have been doing business for over 90 years. In 2019 our sales hit $600 Million; up from $548 Million in 2018.

We set the tone for success, reward hard work and put employees first:

  • Exposure to tenured DH Pace leaders will invest time in associate growth and development.

  • Access to online training material to enhance professional skills and product knowledge

  • Advancement and transfer opportunities

  • Competitive compensation

  • Comprehensive total benefits package and corporate wellness program

  • Paid time off plan

Successful completion of references, employment verifications, background check and drug screen required.

Posted: 2020-03-14 Expires: 2020-04-12
Sponsored by:
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Sponsored by:
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Customer Service Representative

DH Pace Company, Inc.
Peachtree Corners, GA 30092

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