12 days old

Customer Service Representative

Synergy55/Composites One
Rock Hill, SC 29730
  • Job Code

Composites One LLC is a family-owned distributor with over 60 years of composites experience. Our network of 38 local distribution centers is dedicated to serving the composites manufacturing industry. With more than 30,000 products from over 400 supplier partners reaching over 9,000 customers, Composites One is the leading distributor of composites materials in North America.

Visit us at www.compositesone.com!

This individual serves as the primary customer contact and delivers Stellar customer care through accurate order entry, problem resolution and organizational support. Responsible for maintaining customer accounts; coordinates communication between the customer, Sales team, Supply Chain team and other internal staff, to maintain a high level of customer satisfaction.

Why should you join our team?

CULTURE:This is a great place to work! We are deeply committed to cultivating an environment ofRespect, Teamwork, and Communication.

INTEGRITY:The foundation of all strong relationships isTRUST. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and employees to build meaningful relationships!

CONTINUOUS IMPROVEMENT AND INNOVATION:In order to remain successful, we must continuously improve our processes and practices. Each of our employees understands they have aresponsibility to innovateand look for opportunities to become better at what we do.

Primary Responsibilities:

-Confirm customers' weekly orders
-Provide price quotes
-Promote new and existing products to customers
-Resolve customer issues
-Maintain customer accounts
-Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction
-May also perform other administrative duties such as invoicing, processing credit card orders, obtaining proof of delivery, sorting and distributing incoming mail, reviewing and preparing outgoing mail and filing invoices.

Position Requirements:

-A minimum of 3 years experience in a non-retail customer service environment.
-High School Diploma or GED required; Associates or Bachelor's degree preferred.
-Experience in a business to business account support and distribution role strongly preferred.
-Ability to effectively prioritize and manage multiple tasks.
-Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs.
-Ability to successfully research and resolve customer issues in an accurate, thorough and timely matter with minimal assistance.
-Ability to travel for training and relationship-building (10%).

Benefits Include:
Health Insurance (Medical, Dental, Vision), 401K Plan with Company Match and Profit Sharing, Paid Time Off, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Educational Assistance Program.

Equal Employment Opportunity (EEO)
Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.com.

Posted: 2019-10-10 Expires: 2019-11-08
Sponsored by:
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Sponsored by:
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Customer Service Representative

Synergy55/Composites One
Rock Hill, SC 29730

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