11 days old

Customer Service Representative

C23901 Alfa Laval Inc (US)
Warminster, PA 18974
  • Job Code

We're glad you want to help us make a difference!

We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and were good at it. We're now looking for passionate people to become even better!

Alfa Laval Inc. is seeking a Customer Service Representative for its Warminster, PA location.

This position provides after sales support to internal and external customers by addressing all parts related inquiries in a timely and courteous manner to ensure customer satisfaction.

Expectations and Responsibilities:
With minimal supervision, answer phone and provide assistance to the customers in the form of quotations, order processing, technical information, and problem solving.
Provide backup support for the customer service website by responding to or forwarding customer inquiries.
Ensure accuracy by providing customers with assistance in determining correct part numbers through the use of manuals, drawings, help desk, etc.
On a rotating schedule, provide 24-hour emergency on-call service to customers and field service technicians.
Perform all functions necessary for proper processing of customer orders and quotations through the use of the internet, order entry system, and PC software.
Address complaints resulting from customer error or that of other external or internal sources.
Authorize customer return of parts not needed or parts shipped in error.
Assist Accounts Payable/Receivables in basic accounting functions, such as processing credits for part returns, providing proof of delivery to ensure proper payment of invoices, receiving POs so vendors can be paid.
Provide follow up on backlog to ensure the invoicing is accomplished in a timely manner and that orders are properly dated in the system to provide for an accurate backlog report.

Knowledge, Skills, & Abilities of the Successful Candidate

High school diploma; Associates degree in business or related field preferred.
Two (2) years experience in a customer service role, preferably in a technical or industrial environment.
Excellent interpersonal, communication and organizational skills
Excellent phone skills
Strong desire to provide quality service with a team approach to achieve customer satisfaction.
Willingness and ability to be on 24 hour call on a periodic basis.
Strong PC skills in word processing, spreadsheet and database software.

EEO/Vet/Disabled Employer

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Customer Service Representative

C23901 Alfa Laval Inc (US)
Warminster, PA 18974

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