12 days old

Customer Support Clerk

Cook Medical Inc.
Bloomington, IN 47404
  • Job Code
Customer Support Clerk

Posting Date 2 weeks ago (9/9/2021 8:18 PM)

Requisition ID 2021-9485 Job Location(s) Bloomington IN United States Shift Type First Position Type Full Time Company Cook Medical Inc. Category Administrative/Clerical


The Customer Support Clerk at Cook Medical is responsible for managing incoming customer and sales representative calls and emails regarding inquiries that relate to order processing.


Answer calls and questions from external customers and sales representatives
Assist customer or sales representative in any capacity, such as placing orders, managing back orders, and looking up purchase order numbers
Answer product related questions from external customers
Navigate multiple different sites to provide customers with information about their orders in relation to inquiry
Collaborate with related Function, Division, or Operational Unit as needed
Work with appropriate Expediter to make changes to orders
Work with Customer Relations on complaints due to service errors
Demonstrate continuous process improvement mentality


High school diploma or equivalent required
Experience in keyboarding required
Cook product knowledge preferred
Experience in a related role preferred
Proficiency in Microsoft Office software (Word, Excel, PowerPoint, and Outlook)

Qualified candidates must be legally authorized to be employed in the United States. Cook does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position

Physical Requirements:

Works under general office environmental conditions
Sitting for extended periods
Utilizes close visual acuity for working with computers and equipment


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"We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class."

Cook will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state/province and local law.

Posted: 2021-09-11 Expires: 2021-10-10
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Customer Support Clerk

Cook Medical Inc.
Bloomington, IN 47404

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