1+ months

Data Center Operations Quality Assessment Manager

Richmond, VA 23261
**Job Description:**



Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a Data Center/Server Room Infrastructure and White Space subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports. Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically 7-10 years of IT experience.



Bank of America:



+ _Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully._

+ _Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals._

+ _Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world._

+ _Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience._

+ _Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs._

+ _Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital._



Responsibilities include:



+ Development and Maintenance of Data Center and Critical Facility Management Tools including Operational Assessments of Data Centers, Server Rooms and other technology rooms.

+ Annual Execution of Facility and Proximity Risk Assessments

+ Annual Refresh of Hosting Locations Standards and Procedures

+ Risk Management of all Data Center Services Tools (AIT Ownership, Product Management, Server Administration, Patching, NPT, IAM)

+ Hosting Locations Governance and Quality Control

+ Data Center Risk Oversight Forum Presentations

+ Yearly / Quarterly Attestations (SOX, SSAE18)

+ Risk Action Step Leadership (SIAI / AIAI)

+ Security Controls Quality Assurance and Reporting

+ Schedule adherence for annual refresh of controls and documentation



Required Skills:



+ 7 + years in technology with experience in data center and/or critical facilities infrastructure

+ Strong attention to detail, confident enough to raise questions and escalate when necessary

+ Strong risk mindset with process and controls background

+ Capable of identifying where inefficiencies exist and on boarding tools to automate and simplify complexity of the workflows

+ Very strong time management skills and adaptability to address shifting priorities and tight deadlines

+ Excellent organizational skills, able to manage multiple work streams simultaneously and respond to rapidly changing demands

+ Communicate and interface effectively with all levels of staff and management

+ Strong research and analysis and fact-based decision making

+ Ability to drive cross-divisional coordination, communication, influence and negotiation



Desired Skills:



+ Working knowledge of general bank policies, programs, and procedures



**Posting Date** : 06/24/2019



**Location** :

Richardson, TX, RICHARDSON SERVER CENTER, 3000 Telecom Pkwy,

Richmond, VA, VILLA PARK OPS CENTER BLDG C, 8001 VILLA PARK DR,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Industry

  • Banking / Finance
Posted: 2019-06-26 Expires: 2019-09-28

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Data Center Operations Quality Assessment Manager

Bank of America
Richmond, VA 23261

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