19 days old

Collections Coordinator

West Coast University
Irvine, CA 92606
  • Job Code

Reporting to the Director, Default Management, the Default Management Specialist in a multi-faceted, multi-location academic and corporate setting, provides information and assistance to federal student loan borrowers for American Career College and West Coast University. Enhances student understanding of financial responsibilities, and rights and responsibilities of student loan borrowing. Ensures that all students have appropriate guidance to make informed loan repayment decisions. Acts as liaison between borrowers and loan servicers as appropriate to resolve loan repayment issues. Acts as liaison between borrowers and other school officials as appropriate (e.g. financial aid office, business office, etc.). Performs skip-tracing activities to locate non-responsive borrowers in repayment.


-Minimum two year of experience as a customer service representative or financial aid administrator required.

-Experience with MS Office, popular social networking sites, and the internet.

-May not be in default on a federal student loan, or owe repayment of a federal grant.

-Consent to audio and video record of conversations with student borrowers.

-Ability to research the internet and familiar with social networking sites.

-Ability to demonstrate strong professional written and verbal communication and interpersonal skills.

-Ability to demonstrate the highest levels of integrity and professional ethics in all aspects of the job function.

-Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.

-Ability to work effectively in a highly ethnic and culturally diverse student and associate community.

-Ability to work with individuals at all levels of the organization.

-Willingness to work a flexible schedule that includes evening and weekend hours. Reliable attendance is required.

-Ability to exercise good judgment.

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Collections Coordinator

West Coast University
Irvine, CA 92606

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