11 days old

Dental Clinical Investigator

Milwaukee, WI 53202
  • Job Code

At DentaQuest, we believe that everyone should live life free of dental disease. As a purpose-driven, double bottom line company that is improving oral health for everyone, we are transforming the oral health system from the way we provide care and pay for it, to how we talk about it and prioritize it in our policies and communities.

Meaningful change requires a revolution in oral health. We are redefining what it means to prevent disease and provide better access to care for everyone. We are going beyond the dental chair to reshape the oral health system, addressing total health and the social and cultural factors that impact it.

To make this revolution a reality, we harness our unique reach and insights to advance policy, financing, care, and the community. That means solving problems in a flexible and efficient way, testing and trialing to create new solutions and deliveringmeasurableoutcomes for the people we serve.

The people of DentaQuest have a common purpose, and we work together with passion, perseverance and focus to achieve a nation where no child suffers from the pain of tooth decay. Where adults keep all their teeth for their entire lives. Where every person has access to quality dental care.

The Clinical Investigator is responsible for the retrospective review of paid claims and analysis of claims data to identify provider fraud, waste or abuse. The Clinical Investigator will conduct in-depth analysis, peer analysis trend analysis and statistical analysis to identify providers whose utilization patterns are outside of the expected norm from their peers in their assigned markets. They will have full responsibility for all contractual obligations for their assigned clients related to fraud, waste or abuse. The Clinical Investigator is responsible for the professional relationship with assigned clients related to fraud, waste and abuse and is responsible for all aspects of the investigative process from identification, initiation, completion and referral of the investigation as applicable. The Clinical Investigator is responsible for working with providers to educate, impose corrective action and to reach case resolution. The Investigator works closely with clients, managed care organizations, state agencies and law enforcement related to their investigations as required.


Responsible for clinical interpretation of dental radiographs.
Independently interpret utilization reports to detect patterns and potential areas of fraud, waste or abuse.
Query data to conduct comprehensive drill down data analysis to detect patterns and trends of under and over utilization.
Investigate provider and member fraud and abuse in assigned markets.
Manage multiple clients and associated provider networks related to fraud, waste and abuse investigation.
Work with and in consultation with DentaQuest Dental Directors during the investigative process to assure accurate and defensible clinical decisions.
Responsible for the accuracy of all investigative decisions and that the decisions are clinically sound, supported by appropriate and documented authority and defensible.
Assure all audit decisions are in compliance with State Medicaid Guidelines, DentaQuest Office Reference Manual and plan benefit limitations.
Responsible for overpayment negotiations with providers related to the results and findings of an investigation.
Responsible for the implementation and updating of all client processes related to Fraud, Waste and Abuse.
Maintain the professional relationship with assigned client contacts related to fraud, waste and abuse investigation.
Responsible for all investigation and client related communications to providers for provision of investigative facts and findings.
Responsible for all client facing meetings related to fraud, waste and abuse.
Track all investigative cases in accurate timeline format in internal fraud tracking database.
Have the ability to independently manage workflow to meet business needs, assure contractual obligations for all clients are met and to meet departmental metrics.
Responsible for the development of interdepartmental relationships to assure all issues related to fraud, waste or abuse are identified and appropriately investigated.
Responsible for the preparation and accuracy of recovery documents for processing and assure that they are completed correctly and in a timely fashion.
Responsible for all assigned client contractual reporting requirements related to investigative activity and outcomes.
Maintain professional relationships with market assigned, state Medicaid agencies, and state and federal law enforcement agencies.

Required Experience:

Licensed Registered Dental Hygienist is preferred.
3 + years clinical experience and/or related investigative business experience.
Experience in Dental Utilization Management or Review, preferred

Required Skills
Knowledge of general computer software (Excel, Word, Outlook, Adobe).
Clinical experience and knowledge of dental procedures and terminology is required.
Effective oral communication and business writing skills are required.
Attention to detail, accuracy and organizational skills are essential.
Effective interpersonal skills are essential.
Ability to prioritize and adapt to changing priorities is essential.

Incumbent must be able to communicate effectively.

Requires overall light physical effort (up to 25lbs.)
Manual dexterity and sitting is required in carrying out position own position responsibilities (i.e. use of personal computer).
Ability to travel or move about within and outside serviced facilities required.
Incumbent works primarily in either a private or shared office environment.

Posted: 2019-11-25 Expires: 2019-12-24
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Dental Clinical Investigator

Milwaukee, WI 53202

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast