1+ months

Design Director - Operational Excellence

Charlotte, NC 28230
**Job Description:**

The primary role of the Design Director will be to lead teams in applying human-centered methods to design and visualize solutions that deliver exceptional customer and employee experiences. The winning candidate will bring a passion for customer-centric design, a deep curiosity and empathy for customers, and the proven ability to work collaboratively to bring ideas to life in a compelling way.

_Core Responsibilities include_ :

+ Creating - then driving - collaborative design approaches that take working teams from opportunity identification to solution concept to design prototype to viable business solution.

+ Structuring, planning, and facilitating creative workshops and multi-day design sprints

+ Developing and executing customer learning plans to obtain deep qualitative insights around customer, client, and employee experiences and building robust customer journeys

+ Leading the visual conception and prototyping of new concepts, including Conceptualization / Concept Prototyping,

+ Driving Storytelling / Visualization

+ Evangelizing design thinking methodology and human-centered strategies within the core working teams and across the organization

**Experience, Skills and Requirements**

+ Dedicated to driving, facilitating, and delivering high quality design outputs across multiple channels (digital, physical, human).

+ Excellent communication skills to interface and influence senior business leaders

+ Has a desire to work through the entire design process from discovery to solution design using methods like observing, interviewing, empathizing, capturing insight, ideating, sketching, story boarding, diagramming, prototyping, and testing.

+ Previous experience leading multiple Design Thinking, Service Design, Experience Design and other human-centered design efforts.

+ The ability to channel the talent of a small team through the creative process is required along with the following:

+ Flexibility, able to embrace new challenges and readily adapt approaches

+ Learning mindset, high level of curiosity and openness to different ways of working

+ Facilitation, highly skilled at guiding diverse teams through co-creative and collaborative events

+ Visual Execution, effective in translating in visually compelling narratives and concepts

+ Influence, able to guide conversations and influence work without direct authority

+ Motivation, able to act with limited input and effectively prioritize and execute in a fluid environment.

+ 7+ years of experience in one or more of the following: Service Design, Customer Experience Design, User Experience Design, Communication Design, Design Research, Design Strategy, Design Consulting, Product Design/Development, or related Design field.

+ A bachelor's degree in related Design field

+ A portfolio that demonstrates the results of work and the process for how the final product was achieved

+ Master's degree in Design or Business a plus

**Preferred Skills**

+ Ability to translate a complex, broad initiative into a value proposition with a clear vision

**Posting Date** : 05/31/2019

**Location** :


- United States

**Travel** : Yes, 5% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


  • Banking / Finance
Posted: 2019-06-03 Expires: 2019-08-30

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Design Director - Operational Excellence

Bank of America
Charlotte, NC 28230

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