7 days old

Desktop Services Engineer - Monterey, CA Headquarters

Language Line LLC
Monterey, CA 93940
  • Job Code
LanguageLine Solutions is Hiring!

At LanguageLine, we strive for a world in which language and cultural barriers no longer exist. Use your language skills to dramatically improve the lives of limited-English speakers, as well as the Deaf and Hard-of-Hearing. Even better, you can do this while working from your own home.

LanguageLine has been certified as a Great Place to Work, and is regularly listed as one of America's top work-from-home employers.

Our interpreters serve clients across numerous industries, including health care, 911, first responders, education, government agencies, and all walks of business.

As an interpreter, you will receive training that is the best in the industry. We'll ensure that you learn new skills while further developing your skillset. We provide numerous opportunities for advancement. You'll be in a certified ASTM and ISO environment. You'll also be supported by a Senior Language Specialist, as well as our Interpreter and Technology Help Desks.

Join our team now!

Job Description

Position Title: Desktop Services Engineer
Reports To: Manager, IT Asset Management
Department: Technology
Location: Monterey, CA Headquarters Office
Status: Full-Time Employee , Exempt

Essential Functions

Become part of the Technology team that protects the extensive and diverse nature of operations across the wide-ranging systems, networks, and data of the LanguageLine platform. You'll have a broad technical understanding of organizational processes, technological offerings, and service capabilities and are expected to leverage this expertise, combined with frameworks, regulations, and other guidance, to evaluate and support the technology offerings of the organization. Essential to your success in this role will be strong analytic and IT technical skills to evaluate highly complex and diverse IT systems while maintaining the ability to understand and relate the needs to the organization's overall technology platform.

  • Duties include planning, designing, forecasting, deployment, documentation, capacity management, patching, updates, and other ongoing oversight of the organization's desktop environment.
  • Responsible for engineering the desktop infrastructure and managing the desktop experience and security
  • Possess the ability to troubleshoot laptop and workstation hardware across several manufacturers and platforms.
  • Responsible for the configuration and deployment of application packages, operating systems, compatibility testing, and user acceptance testing.
  • Responsible for ensuring end-to-end testing methodology including all appropriate documentation and requirements for computer hardware and software.
  • Responsible for communicating testing results and coordinates logistics to the Technology Team, Developers, and other key IT staff and leadership as appropriate.
  • Isolate problems and conduct appropriate research and troubleshooting efforts.
  • Provide technical support for Tier 1 and escalated issues.
  • Monitors IT Service Delivery tickets and follows up with assigned personnel to ensure timely resolution of problems.
  • Invokes problem escalation procedures to the Tier 3 engineering team.
  • Ensures the upkeep and maintenance of IT equipment.
  • Creating new users, configuring laptops, and setting up their desks/workstations
  • Assist with maintaining Active Directory, Group Policies, and Networks to include adding users, resetting passwords, diagnosing login problems, and identifying the source of a problem.

Additional Functions

  • Driving the adoption of forward-thinking technology in a rapid-growth environment
  • Identifying unique cutting-edge solutions to business problems leveraging technology
  • Follow configuration management and change control procedures when addressing system updates and changes.
  • Follow Incident Reporting procedures.
  • Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
  • Ensures that decisions made to improve the overall Technology Desktop Service area are continually carried through.
  • Support of specified hardware and software environments.
  • General user and Tier 1 support as required.
  • Work collaboratively across teams in a fast-paced, global environment.
  • Exhibit strong quantitative, analytical, and problem-solving skills.
  • Participates in planning for acquisition of new end-user hardware, efficient deployment of hardware; and performs upgrades on existing hardware to maintain performance standards.


  • 5+ years of general IT support experience
  • Experience with MDM solutions such as Intune. Ivanti and Workspace One (AirWatch)
  • Knowledge of enterprise-level administration for common network services such as Active Directory, GPOs, DNS, TCP/IP, DHCP, and troubleshooting as well as Microsoft Office Suite and O365
  • Experience with acquisition integrations and transformations of people, processes, and technology a plus.
  • Experience with ITIL Service Methodology or similar maturity model a plus.
  • Excellent understanding of security and privacy technologies and methods

If you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)

Posted: 2021-09-11 Expires: 2021-10-10
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Desktop Services Engineer - Monterey, CA Headquarters

Language Line LLC
Monterey, CA 93940

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