22 days old

Desoto Manufacturing Support Specialist

Solar Turbines Inc
Desoto, TX 75115
  • Job Code
    9642BR
The Manufacturing Support Services team provides IT support services for manufacturing, re-manufacturing, overhaul and refurbishment activities in San Diego, Superior Gear, Desoto, Mabank, Channelview, Broken Arrow and Turbotec. It is our mission to provide support and issue resolution to facilitate the customer to return to performing their work as quickly as possible. It is essential that the support specialist resolve computer and software issues in a highly efficient manner. We are mindful that for every minute our customers are down, revenue is impacted. We must resolve any issues quickly and completely while being personable and understanding of the frustration the customer may be experiencing.

This IT position is responsible for third level support of IT systems and applications used in the Desoto Product Center and Field Repair Operations located at Solar's Desoto, TX facilities. The customer base spans several areas including overhaul, test cells, facilities, maintenance, warehousing and field repair operations. These areas are comprised of approximately 400+ people, and 20+ applications.

We require that our support specialists have the following attributes:

Excellent people skills and a sense of ownership for all issues you work
Conscientious with strong work ethic
Ability to work with minimal supervision
Well organized with strong planning skills
Excellent written and oral communication skills
A passion for customer support, no issue is resolved till the customer says it's resolved
When support escalation is required facilitate the transfer of the support to the correct team until resolution

RESPONSIBILITIES:

  • Interface with customers and other IT departments for support activities
  • Coordinate, test, and deploy overhaul/manufacturing applications and hardware
  • Evaluate, acquire, test, deploy, and upgrade IT solutions
  • Manage licenses
  • Work directly on application/technical problem identification and resolution
  • Correct system anomalies
  • Assist users with functional questions
  • Arrange user training
  • Assure continued system reliability
  • Ability to work with San Diego Network team to support switches, routers, cabling and wireless access points
  • Ability to work with San Diego Server team to support onsite servers and network attached storage
  • Work and coordinate with 3rd party suppliers for infrastructure implementations
  • Ensure client devices meet or exceed current corporate compliance requirements including patches and updates.
  • Some after-hours, on-call support required
  • Review and document support processes and knowledge documents
  • Tracking of asset inventory
  • Assist with efforts to shift left
  • Improve processes and methods that help to improve efficiency and experience of our users
Headquartered in San Diego, California, USA, Solar Turbines Incorporated, a subsidiary of Caterpillar Inc., is one of the world's leading manufacturers of industrial gas turbines, with more than 15,000 units and over 2 billion operating hours in over 100 countries.

Products from Solar Turbines play an important role in the development of oil, natural gas and power generation projects around the world. Solar Turbines' products include gas turbine engines (rated from 1590 to 30,000 horsepower), gas compressors, and gas turbine-powered compressor sets, mechanical-drive packages and generator sets (ranging from 1 to 22 megawatts).

Solar's customers put the company's products to work in many areas including production, processing and pipeline transmission of natural gas and crude oil and generation of electricity and thermal energy for processing applications, such as manufacturing chemicals, pharmaceuticals, and food products.

Solar's foundation is people and Solar's culture is one where individual contributions are valued, diversity in the workplace is encouraged, and safety is emphasized in all aspects of the business. Solar Turbines is comprised of a dedicated and multi-talented workforce of more than 7,000 employees with decades of experience working as a global team.

Solar Turbines is an EEO/AA Employer. All qualified applicants - including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Solar Turbines conducts Drug Screens and Background Checks

  • Ability to speak Spanish
  • Some knowledge of the manufacturing environment
  • Ability to work effectively under pressure while maintaining a positive "can do" attitude and high energy level
  • Customer sensitivity with a strong sense of urgency
  • Effective oral and written communication to function as a liaison between customers and supporting IT departments.
  • ITIL (IT Infrastructure Library) or any other IT Support Certification would be very helpful
Headquartered in San Diego, California, USA, Solar Turbines Incorporated, a subsidiary of Caterpillar Inc., is one of the world's leading manufacturers of industrial gas turbines, with more than 15,000 units and over 2 billion operating hours in over 100 countries.

Products from Solar Turbines play an important role in the development of oil, natural gas and power generation projects around the world. Solar Turbines' products include gas turbine engines (rated from 1590 to 30,000 horsepower), gas compressors, and gas turbine-powered compressor sets, mechanical-drive packages and generator sets (ranging from 1 to 22 megawatts).

Solar's customers put the company's products to work in many areas including production, processing and pipeline transmission of natural gas and crude oil and generation of electricity and thermal energy for processing applications, such as manufacturing chemicals, pharmaceuticals, and food products.

Solar's foundation is people and Solar's culture is one where individual contributions are valued, diversity in the workplace is encouraged, and safety is emphasized in all aspects of the business. Solar Turbines is comprised of a dedicated and multi-talented workforce of more than 7,000 employees with decades of experience working as a global team.

Solar Turbines is an EEO/AA Employer. All qualified applicants - including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Solar Turbines conducts Drug Screens and Background Checks





Posted: 2020-03-15 Expires: 2020-04-13
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Desoto Manufacturing Support Specialist

Solar Turbines Inc
Desoto, TX 75115

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast