1+ months

Digital Client Experience Lead

Jersey City, NJ 07308
**Job Description:**



**Business Overview:**



Retirement & Personal Wealth Solutions (RPWS) serves the core financial needs of individual clients and plan participants by connecting our capabilities across the firm. RPWS is responsible for the development and execution of a comprehensive set of personal wealth and retirement products and services through Banking, Merrill Edge and Advisory channels. RPWS provides tools and content that enables financial advisors and bankers to help their clients live better financial lives.



**Job Description:**



The Retirement Client Experience Digital team is seeking a seasoned Digital Client Experience Lead to help advance the development of Benefits Online, Merrill Lynchs Employer Benefits platform. The position will focus on creating engaging experiences for our end users (Participant Experience) and Plan Sponsors across web and mobile platforms that drive participant engagement and behavior changes. The ideal candidate will be a forward thinking _digital native_ and be able to absorb and build upon the vision of executive leadership. The candidate should be able to articulate concepts from an end to end perspective in a clear and concise manner with key stakeholders and executives across the organization, and demonstrate ability to execute on that vision. The role requires a strong combination of strategic thinking, detailed tactical planning and user engagement expertise. The ideal candidate will have at least 10 years of post-college experience and have a strong background in consumer engagement experiences. Financial services experience is a plus.



Key responsibilities will include:



Client experience for key aspects of the Participant and Plan Sponsor experience



Management of key initiatives through full project life cycle from ideation and scoping to implementation and communications



Competitive review and analysis to stay on top of user behavior trends and apply findings to help shape business needs



Implement consumer engagement strategies to drive site usage and repeat visitation that leads to positive behavior change



Present platform strategy to both internal and external audiences including institutional plan management, consultants, and Financial Advisors



Develop key metrics to help track platform engagement success and corresponding business impacts on account opening and revenues



**Required Qualifications:**



Bachelors degree



A digital native, with deep expertise in digital engagement experiences



Experience with implementing digital enhancements with a strong understanding of the latest technology and user behavior trends



Proficiency with Agile project lifecycles and deliverables.



Stronger organizational, leadership and relationship building skills



Detail oriented, proactively anticipates problems and executes solutions



Comfortable interacting with multiple levels in the organization, influencing direction without authority



Communicates easily and effectively with excellent presentation skills for executive-ready updates



Able to balance multiple and competing priorities



**Posting Date** : 03/18/2019



**Location** :

Boston, MA, 225 FRANKLIN ST (MA1225),

Jersey City, NJ, 101 HUDSON ST (NJ2101),

Pennington, NJ, HOPEWELL BLDG. 4, 1400 AMERICAN BLVD,

- United States



**Travel** : Yes, 10% of the time



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Industry

  • Banking / Finance
Posted: 2019-03-21 Expires: 2019-07-27

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Digital Client Experience Lead

Bank of America
Jersey City, NJ 07308

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