19 days old

Director, Last Mile

Merchants Automotive Group, Inc.
Hooksett, NH 03106
  • Job Code

Merchants Fleet is the fastest growing fleet management company in the country, with over 50,000 vehicles under management. Our mission is to provide our clients with the most innovative fleet management experience nationally. We partner with our clients to optimize the mobility of their organization, through leasing, fleet services and customized solutions. Through innovative thinking and specialized teams, Merchants elevates the fleet performance of its broad range of clients.

Merchants is an award-winning place to work with accolades including; Best & Brightest, Best Company to Work For 2015-2019, Great Place to Work and Coolest Company for Young Professionals.

Description: The Director of Last Mile oversees the operations of Last Mile Division of Mobility and works directly with the Vice President of Mobility. The position will be responsible for managing reservations, fulfilling, procuring and assigning vehicles, arranging transportation and registration, dispositioning of vehicles, etc. In addition, the Director of Last Mile will provide exemplary customer service to last mile clients and supports the Vice President of Mobility.

Key Responsibilities:

  • Support the Vice President of Mobility and provides direction to the team in this leadership role

  • Manages Last Mile team; establishes and implements departmental policies, goals, objectives, and procedures, conferring with VP of Mobility and other staff members as necessary.

  • Analyzes information/processes and evaluate results for establishing best practices with the team and to benefit the Mobility Leasing Services team, in collaboration with the Vice President of Mobility.

  • Collaborates with different teams across the organization to achieve overall business objectives.

  • Provides oversight and support to the Business Development Manager, Zone Manager and Administration Manager.

  • Acts as a liaison between Sales and Operations and with other departments of Merchants Automotive Group, Inc. with very close team contact with Strategic Account Management.

  • Monitors and tracks vehicle orders to stay ahead of any transportation issues, as well as handle any issues that arise, with full communication with the Sales and Account Manager team.

  • Generates fleet reporting to better track and manage utilization, depreciation, and disposition.

  • Develops, tracks and communicates KPIs and SLAs to the Senior Leadership team on a monthly basis


  • Extensive experience (5-10 years) in the Fleet Management industry or equivalent in related industries

  • Prior experience leading/managing a staff


  • Ability to interact effectively with senior leaders and across functional teams

  • Strong analytical acumen with extensive data manipulation and reporting ability

  • Aptitude for organizational change, innovation, creativity, and ability to look outside the box

  • Ability to provide empowering leadership, recognition and appreciation, and foster a supportive and inclusive environment

  • Eye for efficiency and experience identifying and implementing large scale process improvement initiatives using data driven techniques

  • Excellent leadership, management, team building and coaching skills

  • Ability to work as part of a team and lead others while accomplishing personal, departmental and company goals

  • Exceptional computer skills to include Microsoft Windows, Word, advanced Excel capabilities to include v-lookups and pivot tables, Outlook and Internet resourcing

  • High energy as well as a pleasant and professional demeanor

  • Strong organizational and time management skills

  • Excellent written, verbal, presentation, and interpersonal communication skills


  • Bachelors Degree in Business, Transportation or equivalent work experience

  • Masters degree in Operations Management or other business-related discipline preferred

Posted: 2019-11-23 Expires: 2019-12-22
Sponsored by:
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Sponsored by:
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Director, Last Mile

Merchants Automotive Group, Inc.
Hooksett, NH 03106

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