17 days old

Director, Order to Cash - Collections

XPO Enterprise Services Inc.
North Richland Hills, TX 76180
  • Job Code
    85846-en_US

Logistics done differently.



Join XPO Logistics, a company named among the most admired in the world by Fortune Magazine and one of Americas best employers by Forbes. We are looking for a Director of Collections, who will deliver strategic, practical, consistent and measurable results. In this role, you will build cross-functional relationships, influence pioneering ideas that will drive the Collections organization and focus on improving processes and performance. Well count on your experience and expertise to anchor the departments vision and strategy with the companys overall business objectives. On our team, youll have the support to build an exciting future for yourself and for XPO.





Pay, benefits and more.



We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.





What youll do on a typical day:



  • Lead the collections department in a constantly evolving and increasingly complex business environment

  • Develop and implement standardized policies and practices; drive continuous improvement across all Order to Cash (OTC) activities

  • Establish, measure and report on key performance metrics that will cascade from business deliverables to individual performance

  • Conduct strategic account reviews of customers and help mitigate collections challenges

  • Adopt and implement collection strategies aligned with various customer types, including strategic accounts, mid-tier and small accounts

  • Ensure the collections team meets customer contact and collection call volumes standards

  • Drive performance metrics, such as days sales outstanding (DSO), bad debt percentage and weekly cash receipts

  • Work closely with credit and cash application managers and directors to influence and execute the OTC strategy

  • Provide leadership and program management over our critical effort to bring the accounts receivable aging profile into best-in-class

  • Drive strategic improvements in cash flow and DSO by identifying and managing cross-functional initiatives that eliminate issues and optimize efficiency

  • Partner closely with senior sales and finance leadership and establish a regular reporting cadence to ensure teams are aware of significant customer or process matters and the path/requirements for expedient resolution

  • Identify, sponsor and manage advancements to all collection systems and tools to support operational effectiveness, improve customer experience and remain at the forefront of technology in the collections space

  • Partner with sales management and customers to understand and work through challenges; drive a culture of performance while increasing engagement

What you need to succeed at XPO:



At a minimum, youll need:



  • Bachelors degree in Finance or Accounting, or 10 years of related experience in lieu of degree

  • 7 years of management experience

  • Demonstrated experience handling a large volume (high volume/low value) of transactions

  • Excellent leadership, interpersonal and collaboration skills with the proven ability to effectively supervise, mentor and influence employees

  • Proficiency with Microsoft Word, Outlook and Excel (pivots and v-lookup)

Itd be great if you also have:



  • Masters degree in Business Administration, Finance or a related field

  • Experience in the Less-than-Truckload (LTL) or logistics industry

  • Ability to develop insightful, beneficial and actionable analyses with detailed explanations regarding drivers of those results; able to produce unambiguous, comprehensive and accurate interpretations

  • Innovative, decisive, results-oriented and strategic in thinking and approach

Be part of something big. #LI-FM1





XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team energetic, innovative people of all experience levels and talents who make XPO a great place to work.





We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.





The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.







Posted: 2019-10-31 Expires: 2019-11-29
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Director, Order to Cash - Collections

XPO Enterprise Services Inc.
North Richland Hills, TX 76180

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