11 days old

Director, Planning & Engagement

Atlanta, GA 30303
  • Job Code

About us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, theres countless opportunities at your fingertips.

Were growing; grow with us.

The Director of Planning & Engagement will be responsible for building and championing a loyalty culture through compelling content and proactive communications strategies that educate and excite various stakeholders around the company and globe. They will ensure planning and budget management are aligned to our strategic priorities and our team is unlocking its full potential operating against fewer initiatives for biggest impact.

Your day to day

Specifically, this role will primarily be responsible for:

  • Enterprise & Team Engagement Lead team engagement, change management efforts and communication plan for L&P organization; Represent loyalty across the organization and liaison with brands and key stakeholders to support consistent loyalty communication and incorporate key inputs

  • Owner Engagement in partnership with our global comms partners, lead and streamline all loyalty related owner communications, serve as the OA liaison and support OA meetings, and lead all owner conference planning and execution

  • Loyalty Planning & Governance Partner with GMSS to develop an Annual Plan and ensure all customer marketing is in support of strategic business priorities; Manage GL budget; Facilitate trade-offs across L&P to unlock marketing capacity

Other key priorities include:

  • Collaborate with peers and leaders across L&P to identify opportunities to build and grow team engagement beyond GLP

What we need from you

Educational Attainment:

  • Undergraduate degree required, MBA or Graduate Degree preferred


  • 8+ years progressive experience with demonstrated commercial success in marketing, communications, consulting, preferably in travel or hospitality

Critical Expertise & Experience:

  • Leading Change - Proven track record driving engagement and change in a complex, global organization

  • Collaboration - Demonstrated ability to collaborate with and lead cross-functional, globally-dispersed teams

  • Influencing with Impact - Proven ability to work across functions to shape a consensus and drive commercial performance and marketing in multiple markets, while being accountable for budget management

  • People Leadership - Experience leading people and building high performing teams

What we offer

Well reward all your hard work with a great salary and benefits including great room discount and superb training.

Join us and youll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Director, Planning & Engagement

Atlanta, GA 30303

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast