10 days old

Dispatch Manager

DH Pace Company, Inc.
Omaha, NE 68102
  • Job Code

Norm's Doors of Omaha, a part of DH Pace Company Inc., aspires to hire a customer focused and motivated Dispatch Manager who will join our Service Department. You will have a passion for providing a high level of quality and service to our customers. You will be a team player, with strong reasoning skills and the ability to clearly and professionally communicate with drivers, customers and co-workers. You will schedule technicians in an efficient manner and ensure completions are met by specified date.

DH Pace Company, Inc., aspires to hire a customer focused and motivated Dispatch Manager who will join our Service Department. This individual will schedule technicians/ installers and ensure completions are met by specified date.

Job Responsibilities:
Will learn to effectively manage employee performance, control labor and material costs and ensure service levels meet customer expectations
Assist with employee/job scheduling and provide assistance with technical/mechanical trouble-shooting/problem solving
Monitor technicians schedules to ensure timely completion of jobs and accurate customer invoicing
Dispatch technicians to customer job sites to assess customers service, repair or installation needs and track jobs for completion to customers satisfaction.
Learn to perform employee performance reviews, document performance issues, provide necessary employee counseling with targeted improvement action plans
Other duties may be assigned
Standard work hours: Monday through Friday; 7:00 am 5:00 pm, with occasional rotating Saturday shift

Job Requirements:
Bachelors Degree or three (3) to five (5) years managerial experience
Must have excellent communication and organizational skills and a good mechanical aptitude
Transportation, Restaurant, Retail or Service (such as HVAC, Plumbing or Electrical) industry experience a plus
Ability to effectively communicate with the customer and represent the company in a professional manner
Proven ability to implement process improvements
Proficient user of software and systems
Must have a valid drivers license

We set the tone for success:
Exposure to tenured DH Pace leaders who will invest time in teaching our service based sales business model
A hands-on approach to learning by doing as you come into our organization and are exposed to the various products, services and customers

We reward your hard work, dedication and success:
Advancement opportunities many of our Dispatch Managers have progressed to Department Managers, Estimators, or Sales Representatives.
Successful employees are often granted transfers and promotions to new office locations for the organization
Competitive Base Salary
Comprehensive benefits including medical, dental, vision, life and disability coverage and 401(k)
Paid Time Off Plan
Company Closes in Observance of Major Holidays
Your health and wellness is important to us Corporate Wellness Program and Non-smoking work environment

Offer of employment contingent upon successful completion of pre-employment screening, background check and E-Verify. EOE M/F/Disability/Veteran AA VEVRAA Federal Contractor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)


Posted: 2021-10-08 Expires: 2021-11-06
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Dispatch Manager

DH Pace Company, Inc.
Omaha, NE 68102

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast