15 days old


DH Pace Company, Inc.
Nashville, TN 37201
  • Job Code

Overhead Door Company of Nashville, a DH Pace Company, is searching for a customer focused Dispatcher who will help support our Nashville team.

Job responsibilities:

  • Dispatch technicians to customer job sites to assess customers service, repair or installation needs and track jobs for completion to customers satisfaction.

  • Assist with daily scheduling; ensuring customers preferences are met for a specific day; morning or afternoon.

  • Monitor technicians schedules in real time as they complete jobs to maximize efficiency. Efficiently manage workforce to minimize negative labor variants.

  • Continually ensure technicians schedules are cleared of completed job tickets and that open job tickets are in correct technicians schedules for materials ordered, billing and voided tickets.

  • Provide accurate work orders and picking lists to the warehouse for inventory pulling andmanage WIP inventory and returns from job site to minimize inventory investment.

  • Always maintain and promote a positive customer service attitude toward customers and fellow employees regardless of the circumstances.

  • Follow up on customer inquiries in the hopes of obtaining new business.

  • Assist technicians with pulling items from the warehouse.

Job requirements:

  • Bachelor's Degree preferred

  • Must have good customer service skills

  • Must have good listening and communication skills, as well as have the ability to fast and accurately enter customer data into the system and multi-task with ease

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products through 50 locations in 24 states. The company is privately-held and family operated for over 90 years, with sales in 2019 at $600M; up from $548M in 2018.

Our benefits package includes:

  • Competitive base pay

  • Medical, dental, and vision options

  • 401k retirement plan + match

  • Paid time off plan

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.


Company: Overhead Door Company of Nashville

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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DH Pace Company, Inc.
Nashville, TN 37201

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