8 days old

EcoStruxure Expert - Customer Technical Support Partner

Schneider Electric USA, Inc
Andover, MA 01810
  • Job Code
Schneider Electric has an opportunity for a Customer Technical Support Engineer in our Andover, Massachusetts location. Position requires the candidate to be interested in supporting the next gen range of application support software platforms (AI, IIOT).

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 13 5 ,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment .


Great people make Schneider Electric a great company.

What do you get to do in this position?

This opportunity will be a step further in the career's candidates who have a robust technical background on automation control solutions and software, good experience of customer applications and projects, as well as good communication and coordination skills.

You'll work on customer projects, applications and cases. You will investigate the technical requests and issues, reproduce them in our technical laboratories and / or with remote access to customer sites and coordinate the resolution with the key stakeholders (Customers / Customer Care centers, R&D, Quality). The goal is to provide in a timely manner a short-term solution to customer (e.g. workaround) and then a definitive solution (e.g. fixes integrated in new software version).


Customer Expert Support - EcoStruxure Process Expert (EPE) and Automation Expert (EAE), an innovative, dedicated engineer who has a broad and general fascination with the engineering sciences and who follows international engineering trends and technologies. The engineer's responsibilities include defining problems, researching, interpreting and applying information, developing solutions, and making decisions.

To be successful as an engineer in this position, you should have a firm understanding of Process Control, SCADA technologies, Industrial networks, and an enthusiastic fondness for teamwork. Ideal candidates will display an ability to comprehend complex systems, identify the sources of any problems that arise and decide on which actions to take to fix them.

Key Responsibilities

Expert Technical Support Engineer is required for handling and resolving priority high-level technical and marketing questions as submitted from technical support teams around the world, supporting customers Industrial Automation systems.

Candidates must possess strong Ethernet TCP IP networking knowledge and associated standards and practices and/or certification, together with exposure to SCADA operation/configuration and PLC based control systems . The ideal candidate must be able to utilize Ethernet diagnostic software (Wireshark) to enable the debugging process required for reproducing problems and isolating root causes. Utilize statistical analysis tools to identify and report error conditions and to troubleshoot network and system issues. Additionally, knowledgeable in SCADA systems (Citect, Wonderware).

You will provide guidance,mentoring and leadership to other members of the technical staff as well as participation on cross-functional teams.

Requires occasional travel to customers' sites to troubleshoot applications.

We know skills and competencies show up in many different ways and can be based on your life experience. If you do no t necessarily meet all the requirements that are listed, we still encourage you to apply for the position .

This job might be for you if:

  • you are highly motivated by the new technologies, digital solutions,
  • you are always looking to highly satisfy customers by providing technical support and solutions
  • you want to learn, develop yourself and to play a key role in important technical projects and transversal activities
  • and you like to work with a great team spirit in an international context.

Education and Experience Requirements

  • Bachelor of Science in Electronics, Automation Technology, Industrial Electronics, or Industrial Control or equivalent from a two-year college or technical school; or equivalent job related experience and knowledge in the electronic or computer fields.
  • Experience with the use of databases, spreadsheets, word processing software packages, business graphics and communication software.
  • Working knowledge with routing protocols, TCP/IP, HTML and Ethernet
  • Technical knowledge of Industrial Process Control systems and 3 rd party networks is also desirable.
  • Experience in a wide range of Industrial Control systems (PLC, SCADA & DCS) and associated networks, together with computer operating systems.
  • Superior customer service skills.
  • Ability to share detailed technical information in an easy to understand manner.
  • Ability to interact effectively with all levels of company employees.
  • Excellent verbal and written communication skills.
  • Organized and able to work in a team or individual environment.
  • Knowledge of troubleshooting techniques.
  • Training other engineering personnel.
  • Digitization and disseminate of existing and learned knowledge and processes
  • Ability to multi-task effectively.
  • Competent to work in complex phases of applications systems analysis activities.

Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k) match, and more. Click here to find out more about working with us: http://se.com/us/careers .

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We're recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See what our people have to say about working for Schneider Electric.


Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Posted: 2021-09-12 Expires: 2021-10-11
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

EcoStruxure Expert - Customer Technical Support Partner

Schneider Electric USA, Inc
Andover, MA 01810

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast