15 days old

Eligibility Technician I/II - DPSS (Bilingual & Non-Bilingual)

County of Riverside
Banning, CA 92220
  • Job Code
    2984582
ABOUT THE POSITION

Self-Sufficiency Start Dates Tentatively Scheduled for January 2022, Apply Now!

APPLICATION REVIEW IS IN PROGRESS, BASED ON THE NUMBER OF APPLICATIONS THIS POSTING MAY CLOSE WITHOUT NOTICE. EARLY APPLICATION IS ENCOURAGED.

The County of Riverside's Department of Public Social Services (DPSS) Self-Sufficiency Division is seeking to fill multiple bilingual and non-bilingual Eligibility Technician I/II positions throughout Riverside County.

Self-Sufficiency Office Locations

  • Western: La Sierra Riverside, Jurupa, Norco
  • Mid-County: Perris, Lake Elsinore, Temecula, Hemet, Moreno Valley
  • Eastern: Desert Hot Springs, Banning, Indio, Coachella, Cathedral City, Mecca, and Blythe
New hire training for this classification requires a mandatory induction training class that is approximately 16-20 weeks. Interested candidates should make all necessary arrangements to ensure attendance throughout the entirety of this training class as this is an important component of being successful as an Eligibility Technician.

In addition to an exciting and challenging career opportunity with DPSS Self-Sufficiency, the County of Riverside offers a competitive salary*, outstanding benefits package, and actively promotes a healthy work/life balance. Benefits include: a starting rate of 10 days paid vacation*, sick-time accrual, a CalPERS defined benefit retirement plan, medical flex benefit of $823 monthly, paid vision, short-term disability, life insurance, voluntary deferred compensation (457), and 12 paid holidays a year.

Teleworking as an Eligibility Technician may not be considered until newly hired employees pass their 18 - month probationary period. After successful completion of this probationary period, teleworking can be requested but is not guaranteed.

Meet the Team!
The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.

The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community.

For questions about this career opportunity, please contact address SSDRecruitment@rivco.org

*Competitive Salary, during the 18-month probationary period Eligibility Technicians will receive various increases. After the probationary period, 4% increases are scheduled on the anniversary date until the max rate of pay is achieved. For more information, please visit the benefits tab of this posting.

*Vacation Accrual (Bi-Weekly Accrual): 0 < 3 year = 80 Hours (10 Days), 4 < 9 years = 120 Hours (15 Days), 10 or more years = 160 Hours (20 Days)

For more information regarding benefits, please contact the recruiter, amulhern@rivco.org .

EXAMPLES OF ESSENTIAL DUTIES
Initially participate in Eligibility Technician Induction Training consisting of formalized class training and on-the-job training, which would give instruction to learn the typical duties performed by the journey level classes.

Interview applicants for, and recipients of one or more aid categories, to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; conduct such interviews in the Department of Public Social Services, by phone, or in private homes, hospitals, nursing homes, and other locations outside of the Department; obtain pertinent information concerning such items as income, other financial resources, and financial obligations/debts from applicants and recipients; obtain additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews.

Determine eligibility in accordance with established procedures; dictate or record information for case records.

Interpret program regulations and other pertinent material to applicants, recipients, and the general public.

Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding, courtesy, tact, empathy, concern, and politeness.

Obtain necessary information during phone and in-person interviews by establishing rapport, explaining the purpose of the interview, responding to customer concerns/questions, and/or asking appropriate follow-up questions.

Write information, using accurate grammar, in a manner that is clear, well-organized, and follows a logical progression to ensure the writing is tailored to the intended audience or purpose.

Use external systems, applications, search engines, and databases, including web browsers and web-based information systems to conduct research in order to determine and/or verify eligibility.

Compute amount of grant authorized and perform other similar required computations.

Prepare and maintain other documents associated with the eligibility determining process.

On the basis of observation, or of needs expressed by applicant orally or in specified locations on the applications and declaration forms, refer all applicants and recipients who appear to need social services to designated social work staff members after completing the appropriate referral forms.

MINIMUM QUALIFICATIONS
ELIGIBILITY TECHNICIAN I:

Highly Desired:Working knowledge of C-IV (State Automated Welfare System) as well as interviewing clients to gather information and assisting clients with completing applications; and English-Spanish bilingualism.

Required Education/Experience:

OPTION I
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: Two years of general or specialized office experience comparable to Riverside County's Office Assistant series or Eligibility Services Clerk, Community Services Assistant, Health Services Assistant, Social Services Assistant, or Probation Assistant classification.

OPTION II
Education: Completion of 60 semester/90 quarter units at an accredited college or university including at least 15 semester/18 quarter units in one or more of the following: social welfare, sociology, social/human services, other behavioral sciences, business/public administration.

Experience: None required.

OPTION III
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: Two years of experience involving responsibility for interviewing or decision-making in a clerical capacity or higher in a call center, personnel office, employment office, unemployment office, disability insurance office, worker's compensation office, social security office, hospitals, physician's office, insurance firm, social service agency or similar agency.

Knowledge of: Interviewing and record keeping techniques; standard office procedures and practices.

Ability to: Interview effectively in a variety of settings; accurately gather, record, and correctly evaluate data necessary for the determination of eligibility for various public assistance programs; correctly interpret the rules and regulations; speak and write effectively; maintain accurate and systematic records, establish priorities and meeting deadlines.

ELIGIBILITY TECHNICIAN II:

Highly Desired:Working knowledge of C-IV (State Automated Welfare System) as well as interviewing clients to gather information and assisting clients with completing applications.

Required Education/Experience:

Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: Twelve months of experience performing duties comparable to Riverside County's Eligibility Technician I classification.

Knowledge of: The goals of public social service agencies; the basic laws, rules, and regulations governing eligibility and grant determinations for public assistance programs; interviewing and record keeping techniques; problems requiring referral to the social service staff; standard office procedures and practices.

Ability to: Interview effectively in a variety of settings; accurately gather, record, and correctly evaluate data necessary for the determination of eligibility for various public assistance programs; correctly interpret the rules and regulations governing eligibility determinations to applicants, recipients, and the general public; speak and write effectively; maintain accurate and systematic records; identify problems requiring referral to other Department staff.

SUPPLEMENTAL INFORMATION
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here ( Download PDF reader) .

Other Requirements
Possession of a valid California Driver's License may be required.

Testing Information
All candidates will be required to take an online test as part of the application process for this position. The Human Resources Department may require you to verify your identity and confirm test scores by retesting in a proctored environment. The County does not provide test scores to applicants.

The test link is listed below. If you have tested within the last 6 months you MUST click on the link and login to confirm your scores have not expired. If you are creating a new account make sure to use the same user account information as your government jobs account (email address, first & last name).

TEST LINK https://talentcentral.us.shl.com/player/link/d42fcd524a5740bf9eb0f6db7dce6f64

Things to note prior to starting your online exam:
- Do not modify, share, or manipulate the testing link contained in this message or your application for employment may be withdrawn.
- The exam may take 30 minutes to approximately 90 minutes to complete.
- It is recommended that you take the exam in a quiet environment, free of interruption.
- The exam is not intended for completion on a mobile device.
- You are expected to complete the assessment on your own without assistance. Cheating is strictly prohibited. The Human Resources Department may require you to verify your identity and confirm test scores by retesting on-site in a proctored environment.
- The County does not provide test scores to applicants.

Technical issues during testing? Contact the County's test vendor, SHL, at (800) 899-7451, option 1.

REASONABLE ACCOMMODATIONS: The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). If you are a qualified individual and need a reasonable accommodation to take this exam, contact the recruiter before taking the exam. For additional information and the accommodation form, visit the Disability Access Office web page at: http://dao.rc-hr.com

Candidates who indicate that they are bilingual in Spanish will be required to take and pass an unproctored Spanish bilingual assessment.

What's Next?
This recruitment is open to all applicants.

Applicants who are current County of Riverside employees and/or current employees of the Department of Public Social Services may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies throughout the County and across Various DPSS Divisions Adult Services, Children's Services, Self-Sufficiency.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.

For questions regarding the recruitment process, please contact the recruiter at amulhern@rivco.org .

Application Period
BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.

Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted.

Include relevant work experience details on resume and/or application.

Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.

All applicants are required to provide a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account, prior to the closing date of the job posting. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

  • Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
  • Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
  • Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.

A new member is defined as any of the following:
  • A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
  • A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
  • A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

  • CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

    Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

    Note:

    This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
    Option 2.

    If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
    DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

    VACATION ACCRUAL (Bi-Weekly Accrual):

    0< 3 year = 80 Hours (10 Days)
    4< 9 years = 120 Hours (15 Days)
    10 or more years = 160 Hours (20 Days)

    Maximum Vacation leave accumulation is 480 hours.

    SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

    HOLIDAYS: Normally 12 paid holidays per year

    BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

    BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

    DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.

    POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

    OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.





    Posted: 2021-09-11 Expires: 2021-10-10
    Sponsored by:
    ADP Logo
    Sponsored by:
    Bank of America Logo

    Featured Jobs[ View All ]

    Featured Employers

    Before you go...

    Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

    Share this job:

    Eligibility Technician I/II - DPSS (Bilingual & Non-Bilingual)

    County of Riverside
    Banning, CA 92220

    Join us to start saving your Favorite Jobs!

    Sign In Create Account
    Powered ByCareerCast