10 days old

EMD 911 Dispatcher - Southfield

Superior Air-Ground Ambulance Services, Inc.
Southfield, MI 48076
  • Job Code
EMD 911 Dispatcher - Southfield
Southfield, MI, USA Req #1651
Thursday, September 9, 2021
EMD 911 Dispatcher
This position is responsible for answering and entering into the system all phone, electronic, or faxed requests for emergent and non-emergent transportation by ambulance and NEV. In addition to providing service to hospitals, nursing facilities, and private individuals, this position is responsible for answering 911 calls for the areas serviced by Superior Air-Ground Ambulance Service. Emergency Medical Call Takers provide pleasant and professional service at all times, and perform tasks accurately and efficiently to provide exemplary customer service.
*All new employees in the Communications Center begin at the Call Taker level.Based on an employee's level of interest, experience, and open positions, an individual will advance to dispatch training and into available dispatcher positions after the completion of their initial training.
Essential Duties & Responsibilities:

Answer, screen, and direct calls for entire company
Receive and enter incoming emergent and non-emergent calls from police and fire agencies, hospitals, nursing facilities and private individuals.
Distinguish the need for emergency transportation
Pre-arrange transport for facilities while determining the level of care needed for the patients
Arrange specialty and critical care transportation
Provide information and assistance for customer service inquires as needed
Communicate with multiple departments and EMS personnel
Direct calls to Flight desk as appropriate
Learn policies and procedures for individual facilities/contracts and recognize when to apply them
Provide supportive information to customers to assist them in arranging appropriate transport
Deal with sensitive information in a discreet and professional manner
Develop effective solutions for customer service issues
Be able to work in a shift-work environment with variable hours of work and schedule over the course of typical work year
Be reliable, and highly dependable in reporting for work on time and as scheduled, on a consistent basis.
Other duties as assigned

Emergency Medical Dispatch (EMD) Certification - Preferred
High School Diploma
Pleasant, professional phone manner
Detail oriented
Typing skills of 30 wpm or better
Ability to excel in high-stress environment
Adapt to frequently changing policies
Medical background or knowledge of medical terminology a plus
Previous experience in public safety communications/dispatch preferred

Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal OpportunityEmployer .Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D

Posted: 2021-09-11 Expires: 2021-10-10
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EMD 911 Dispatcher - Southfield

Superior Air-Ground Ambulance Services, Inc.
Southfield, MI 48076

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