4 days old

EOC/NOC Analyst

Clarksville, VA 23927
Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.

Responsibilities

Overview


Every day at Perspecta, we enable hundreds of thousands of people to take on our nations most important work. Were a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nations most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

EOC/NOC Tier 2 Analyst General Job Description

Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/transformationefforts.
Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements.
Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting,and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors.
Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.
ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customers location when required/justified.

Responsibilities Knowledge Areas

Incident Management:


Resolve routine in-scope technical incidents independently.
Work with team members to resolve more complex incidents.


Change Management/ Implementation:


Independently implements changes/solutions to meet customer and/or trade/IT infrastructure needs within area of technical responsibility.


Patch and Security Management:


Apply patch and security changes per policy.


Configuration Management:


Ensure Configuration Management Database (CMDB) entries are complete and accurate.


Solution Design:


Understands the company's solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.


Quality:


Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).

Project Management:


Participate in customer and internal projects, including transformation.


Customer Relationship Management:


Set expectations with customers and/or internal businesses/end users within defined parameters.

Qualifications

Education and Experience Required
  • 3 years of experience and a Master's degree in Computer Science or related field of study - OR- 5 years of experience and a Bachelor of Arts/Science -OR - in lieu of a degree, three additional years of relevant professional experience (8+ years in total).
  • 2-5 years technical experience in administration, maintenance and patching in a 24/7 mission critical environment.

Preferred Requirements (Clearance)

  • Clearance: Public Trust or Secret

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Industry

  • Information Technology
Posted: 2020-05-21 Expires: 2020-06-20

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

Sponsored by:
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EOC/NOC Analyst

Perspecta
Clarksville, VA 23927

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