21 days old

EOC Specialist III

Equinix
Tampa, FL 33602
  • Job Code
    JR-114271
EOC Specialist III

Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. Thats why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and its our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

Monitors IBX security, maintains the systems and solves system issues.

Responsibilities

System Monitoring

  • 24x7x365 monitoring of IBX security and infrastructure alarms

Documentation & Processing

  • Ensures timely and accurate input of access information into access control system

  • Processes inbound access requests from customers, carriers, and our sites
  • Dispatches service requests, trouble and alarm tickets

Technical Expertise

  • Builds familiarity with BMS systems, security access control systems, and basic data center infrastructure

  • Has working knowledge of security best practices

Systems Support & Maintenance

  • Processes inbound alerts from essential systems and network elements

  • Provides timely response to all access and CCTV related alarms
  • Processes site maintenance and outage notifications

Problem Solving

  • Ability to identify and resolve, or report, a detected problem

  • Escalates trouble cases and emergencies as needed to lead and/or management personnel

Training

  • Receives guidance and support from others

  • Project Management
  • Follows instructions on departmental projects

Quality Assurance

  • Assists with basic QA and escalates trouble cases to lead and/or management as needed

Qualifications

  • 1+ years experience

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.







Posted: 2020-03-14 Expires: 2020-04-12
Sponsored by:
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Sponsored by:
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EOC Specialist III

Equinix
Tampa, FL 33602

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