17 days old

Equipment Parts Research Specialist 2

Olathe, KS 66061
  • Job Code
Content function

We are One. Thats the foundation of our company culture at TVH. Were the worldwide leading supplier of quality replacement parts, safety equipment, and accessories for the material handling and industrial equipment industry and were growing our team!

Were seeking a results-oriented, people focused, technical professional with subject matter expertise in automotive or material handling parts to join our team at our Americas headquarters in Olathe, KS.


As theParts Research Specialist, youll Respond to moderately complex parts inquiries and technical questions from incoming calls from TVH Americas customers in a call center environment. Leverage recognition of parts, research and mechanical aptitude, and customer service experience to respond to customers in a timely and accurate manner.

  • Provide part numbers, pricing, product availability, and moderately complex technical information, for material handling and industrial equipment, sweeper/scrubbers, aerial lift equipment, and light construction equipment to customers and employees verbally and/or via electronic communication

  • Leverage knowledge of technical publications and parts manuals, online resources, and in house computer parts programs to research and gather information for customers and employees

  • Respond to parts research requests in a fast paced/high volume call center

  • Leverage parts recognition experience and mechanical aptitude to meet customer expectations

  • Navigate and use the ERP system, and other company databases and programs, to ensure accurate and timely customer service

  • Identify areas where cost savings can be achieved without the sacrifice of quality

  • Leverage established company and departmental processes, concepts, and systems in performance of essential functions

  • Complete -and may lead- well defined moderately complex tasks and/or projects

  • Troubleshoot and provide reliable solutions to a variety of problems

  • May participate in development and/or delivery of training

  • Maintain working relationships with various departments including Accounts Payable, Quality Assurance, Sales, and Operations

  • Work collaboratively with customers and team members to achieve balanced scorecard objectives

  • Apply TVHs Mission, Vision, and Values, and exhibits enthusiasm for and a desire to see TVH succeed

  • Must possess a minimum of 2 years work experience performing substantially similar essential functions

  • Must possess a minimum of 2 years customer service experience

  • Demonstrates proficient research and analytical skills with a minimum of 2 years related experience

  • Previous experience and/or willingness and interest to work in a call center environment


TVH offers a competitive benefits package including medical, dental, and vision insurance, access to an onsite health clinic for you and your family, vacation and sick time, a retirement plan. And, if you need to take a quick break, take a lap around the TVH campus and earn points through our Wellness program or grab your laptop for a quick walk on one of the treadmills located on our Olathe campus. Thats just the start. Want to learn more and see our dynamic work environment? Take a virtual tour by clickingwww.tvhamericas.com/360/tour.html.Dont wait a minute longer. Apply today to join the TVH team.


Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Equipment Parts Research Specialist 2

Olathe, KS 66061

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