11 days old
2017-11-102017-12-09

Equipment Services Administrator, Production, Americas

Dymax Corporation
Torrington, CT
  • Job Code
    1700001X

Position Summary:




Responsible for handling all administrative aspects for the equipment services division. Provides various departments with reports on the status of inventory and answers customer related questions via telephone and email.




Responsibilities:


  • Controls the Equipment Services email inbox, responding promptly to all customer related queries.
  • Answer all telephone calls for the Equipment Services Division
  • Log and verify all equipment with serial numbers for RA logs.
  • Allocate Serial/Lot numbers to products.
  • Preparing appropriate paperwork to issue to the customer to authorize repairs.
  • Write reports for evaluated units.
  • Process customer payments.
  • Enter sales orders so units are tested and shipped.
  • Process units for shipping, printing the confirmation and pick slips.
  • Issue inventory as well as, make adjustments and transfers.
  • Create a monthly report for all services.
  • Update work instructions and procedures on a regular basis.
  • Generate quotes for customers.
  • Update and maintain RA (return authorizations) and SN (Serial Number)logs.
  • Subject matter expert in technical service for internal and external customers.
  • Ability to recognize, troubleshoot and resolve technical issues.
  • Operates basic shop tools and equipment with knowledge of all safety requirements.
  • Maintain work area(s) to 6S standards.
  • Train associates where applicable
  • Backup Repair and Calibration Test functions when needed
  • All other responsibilities as assigned by manager.




Skills/Qualifications:



  • Associates degree in an Electronics or Quality related field or equivalent experience of 2 years
  • Knowledge of electrical/electronic metering & test equipment
  • 2+ years of excellent customer service via phone and email
  • Process Driven individual
  • Experience with Microsoft office products and ERP Systems
  • Strong math skills.
  • The ability to work in a team environment and individually.
  • Knowledge of LEAN manufacturing techniques a plus.


EOE Disabled/Male/Female/Veteran


VEVRAA Federal Contractor








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Equipment Services Administrator, Production, Americas

Dymax Corporation
Torrington, CT

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Dymax Corporation
Torrington, CT
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