11 days old

Equipment Services Administrator, Production, Americas

Dymax Corporation
Torrington, CT
  • Job Code

Position Summary:

Responsible for handling all administrative aspects for the equipment services division. Provides various departments with reports on the status of inventory and answers customer related questions via telephone and email.


  • Controls the Equipment Services email inbox, responding promptly to all customer related queries.
  • Answer all telephone calls for the Equipment Services Division
  • Log and verify all equipment with serial numbers for RA logs.
  • Allocate Serial/Lot numbers to products.
  • Preparing appropriate paperwork to issue to the customer to authorize repairs.
  • Write reports for evaluated units.
  • Process customer payments.
  • Enter sales orders so units are tested and shipped.
  • Process units for shipping, printing the confirmation and pick slips.
  • Issue inventory as well as, make adjustments and transfers.
  • Create a monthly report for all services.
  • Update work instructions and procedures on a regular basis.
  • Generate quotes for customers.
  • Update and maintain RA (return authorizations) and SN (Serial Number)logs.
  • Subject matter expert in technical service for internal and external customers.
  • Ability to recognize, troubleshoot and resolve technical issues.
  • Operates basic shop tools and equipment with knowledge of all safety requirements.
  • Maintain work area(s) to 6S standards.
  • Train associates where applicable
  • Backup Repair and Calibration Test functions when needed
  • All other responsibilities as assigned by manager.


  • Associates degree in an Electronics or Quality related field or equivalent experience of 2 years
  • Knowledge of electrical/electronic metering & test equipment
  • 2+ years of excellent customer service via phone and email
  • Process Driven individual
  • Experience with Microsoft office products and ERP Systems
  • Strong math skills.
  • The ability to work in a team environment and individually.
  • Knowledge of LEAN manufacturing techniques a plus.

EOE Disabled/Male/Female/Veteran

VEVRAA Federal Contractor

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Sponsored by:
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Equipment Services Administrator, Production, Americas

Dymax Corporation
Torrington, CT

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Dymax Corporation
Torrington, CT

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