14 days old

Exec Casino Host (Planet Hollywood)

Caesars Entertainment
Las Vegas, NV 89101
  • Job Code
    8787
ESSENTIAL JOB FUNCTIONS:

  • Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.
  • Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.
  • Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.
  • Significant amount of time customer facing; participating in special events and social functions.
  • Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.
  • Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.
  • Establishes, coordinates, and leads both on and off-property VIP events.
  • Handles difficult guests and situations in a calm, professional and prudent manner.
  • Fully empowered with comping authority.
  • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
  • Responds to and consistently meets the needs of internal clients.
  • Supports and cultivates new ideas and methods to deliver business solutions.
  • Identifies ways to increase efficiencies or improve product or service.
  • Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
  • Keeps track of existing products/services and/or progress on new initiatives.
  • Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
  • Develops skills to handle increasingly complex matters.
  • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
  • Politely gives consistent, timely and accurate information and finds answer when unsure.

QUALIFICATIONS:

  • Three to five years experience casino/hotel, customer service, host or other account management experience required (Luxury service experience preferred).
  • College degree or equivalent experience preferred but not required.
  • Ability to think independently in making decisions to maximize customer service experience and program profitability.
  • Ability to effectively manage time and perform multiple tasks simultaneously.
  • Must be proficient with customer Point-of-Service systems.
  • Excellent interpersonal, communication, problem solving and analytical skills required.
  • Must have excellent customer service skills.
  • Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
  • Excellent networking abilities.
  • Avid member of the local community, including commercial and industry awareness.
  • Must present a well-groomed professional appearance.
  • Must be able to listen and respond to visual and aural cues.
  • Must have excellent oral and written communication skills.

PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

  • Must be able to sit, stand or walk for long periods of time (4 hours).

  • Must be able to move in and around on the casino floor quickly.

  • Must be able to respond calmly and handle many customer demands in a fast paced environment.

  • Visual and auditory range must include immediate environment.

  • Must have the manual dexterity to operate a computer and other necessary office equipment.

  • Must have the ability to push, pull, reach, bend, twist, stoop, and kneel

Ability to grasp, finger dexterity, use repetitive hand motion

Positions that have contact with the public require the ability to work in a noisy

environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names. Affiliates of Caesars also own the World Series of Poker and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

The Executive Casino Host's foremost role is to own all aspects of strategic relationships with a specific group of VIP players for whom they direct account development, relationship building and service while on property. Your over arching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. To accomplish this goal you will have a variety of technical tools and property partners as your support.





Posted: 2021-09-12 Expires: 2021-10-11
Sponsored by:
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Sponsored by:
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Exec Casino Host (Planet Hollywood)

Caesars Entertainment
Las Vegas, NV 89101

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