1+ months

Finance Manager Contact Centers Incentive Plans

Charlotte, NC 28230
**Job Description:**

**Job Description:**

This role is predominately focused on: Incentive Plan Design/Project Management/Associate Readiness for our Consumer Banking Contact Center Incentive Plans.

This role will maintain an enterprise view of the business that allows them to partner with Comp, HR and key executives to design incentive plans that enable the FLU to achieve its business objectives. This role will serve as the primary point of contact (POC) for the Front Line Unit (FLU) on all incentive related items and serve as the incentive subject matter expert for key business partners. Ability to work independently in a fast paced, result driven environment with changing priorities while building relationships and influencing business and technology partners

Summary of Responsibilities:

+ Manages plan design process in support of compensation strategy and business objectives

+ Act as a key advisor for business partners in developing strategy, identifying opportunities and evaluating risks

+ Engage key stakeholders to take action on insights and recommendations

+ Works with Incentive Center of Excellence (ICOE) partners to ensure capabilities required to support new plans/changes are executed as requested (including BRD process/ features and administration)

+ Serves as the Incentive Subject Matter Expert (SME) for COE and key business partners

+ Helps facilitate requests and initiatives by balancing LOB requests and business needs with ease of administrations, risk, viability, etc.

+ Build relationships with partners to support design, monitoring, governance and administration activities

+ Manages operation risk and efficiencies

+ Ensures proper risk disciplines are in place and takes action to ensure appropriate resolution

+ Collaborates with Comp, HR and other key business partners to develop and implement training and communication strategies to ensure associate readiness

+ Manages components of plan manuals and reference materials

Role Requirements

+ Bachelor's degree preferred in Business Administration, Finance, Accounting, or Economics

+ 3+ years applicable and relevant experience within the Consumer line of business (Contact Center experience preferred)

Description of Ideal Candidate

+ Knowledge of Consumer Banking and Merrill Edge: strategy, sales process and overall business acumen

+ Demonstrates strong technical and analytical skills

+ Strategic thinker with the ability to understand complex business challenges and potential solutions

+ Manages operational risk by building strong processes and quality control routines

+ Demonstrates strong communication skills

+ Clearly and concisely communicates verbally and through Email/PowerPoint

+ Adapts communication style and personalizes message to audience

+ Demonstrates strong project management skills

+ Seeks to understand end to end processes

+ Builds strong partnerships and leverages teammates expertise

+ Effectively manages time and follows through on commitments

+ Ability to manage multiple priorities while working in a collaborative manner

+ Well organized and strong attention to detail

+ Works well in a team environment

+ Eager to learn and grow, receptive to constructive feedback

+ Approaches work with curiosity and SIM-mindset of continuous improvement

**This role may be filled as SFA or Finance Manager**

**Posting Date** : 02/12/2019

**Location** :

Charlotte, NC, 201 N TRYON ST (NC1022),

- United States

**Travel** : Yes, 5% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

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  • Banking / Finance
Posted: 2019-04-18 Expires: 2019-09-28

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Finance Manager Contact Centers Incentive Plans

Bank of America
Charlotte, NC 28230

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