13 days old

Freedom Health- Member Coach Satisfaction Coordinator- Quality Assurance- Tampa, FL- PS31417

Anthem, Inc.
Tampa, FL 33602
  • Job Code
    PS31417
Anthem, Inc. is the nation's leading health benefits company serving the needs of approximately 40 million medical members nationwide.

Your Talent. Our Vision.At Americas First Choice, a proud member of the Anthem, Inc. family of companies, its a powerful combination, and the foundation upon which were creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we willdrive the future of health care.





This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.





Position:Member Coach Satisfaction Coordinator



Call-Center Quality Assurance





Location:Tampa, FL





Hours:9:30am am to 6:00 pm Monday through Friday, occasional O/T, possibly on weekend





Responsible for quality assurance and ongoing development of the call center through monitoring, root cause analysis, and trending and process improvement.





Primary duties include but are not limited to:





  • Assists with queue calls to help maintain established CMS call center metrics.

  • Completes root cause data analysis on reports retrieved from customer service systems and from business units.



  • Completes trending analysis on reports retrieved from customer service systems.


  • Develops and maintains reporting of various assigned projects providing details as to the scope of the project and ensuring accuracy of the overall project.


  • Completes call transcriptions of various calls confirming both the appropriateness and effectiveness of the call.


  • Participates in meetings or trainings from other departments and lines of business, as needed.


  • Performs simultaneous audit of call recording and call platforms to ensure accuracy of conversation and documentation contained appropriate systems.





  • Requires high school diploma or general education degree (GED);

  • Minimum of one to three years related experience required;

  • or any combination of education and experience, which would provide an equivalent background.

  • Previous experience in a customer service environment and health insurance preferred.







Anthem, Inc. is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com.An Equal Opportunity Employer/Disability/Veteran.







Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Freedom Health- Member Coach Satisfaction Coordinator- Quality Assurance- Tampa, FL- PS31417

Anthem, Inc.
Tampa, FL 33602

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