16 days old

Geek Squad Auto Operations Lead Tech

Best Buy
Downers Grove, IL
  • Job Code

Our Tech Lead will be directly responsible for the Connected Car business and Autotech utilization in their assigned area. They will be the leader on duty and will need to make decisions and provide guidance, coaching, scheduling, training, enforcing store SOP and acting as an advocate for Autotech agents and connected car employees. The Tech Lead is responsible for protecting, delivering, and personifying the Autotech and Geek Squad brand while managing the complexities of a uniquely skilled workforce.

The Tech Lead must maintain close relationships with the Best Buy retail stores across multiple districts, particularly with the General Manager, District Managers, Market and Territory leaders, and in-store employees to partner, influence, educate, learn, and provide guidance and direction. Provide district/market level leadership through decision making, influencing others and acting as the subject matter expert while inspiring innovation and focusing on meeting unique needs. Responsible for ensuring the delivery of superior customer service, enhancing the employee experience, and driving operational efficiency to higher utilize the pooled labor force.

Key accountabilities:

  • Communicates and executes the Connected Car Vision, Mission and Guiding Principles at all levels within the district/market.
  • Works with District and Market Leadership in controlling costs and delivering productivity goals by monitoring and analyzing business trends/results on a daily, weekly and monthly basis.
  • Functions as the owner for problem resolution - direct contact for fellow employees and acts as subject matter expert for problem resolutions by responding quickly to the needs of the employee and the customer.
  • Partners with retail stores to fosters convergence of sales and execution of services and products by infusing best practice
  • Participates in developmental training, certifications, and increased proficiencies of team
Basic Qualifications:
  • MECP Certified
Preferred Qualifications:
  • 1 yr. Leadership/direct supervisory experience in a retail or services environment
  • Associate Degree
  • 3 yrs. Autotech experience

Sponsored by:
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Sponsored by:
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Geek Squad Auto Operations Lead Tech

Best Buy
Downers Grove, IL

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Best Buy
Downers Grove, IL

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