1 day old

General Manager 3 - Environmental Services / Custodial

Naples, FL
  • Job Code
Careers Center | General Manager 3 - Environmental Services / Custodial

General Manager 3 - Environmental Services / Custodial

System ID
Environmental Services / Custodial
Relocation Type
Yes - According to Grade
Employment Status

Unit Description

Sodexo is seeking a dynamic, General Manager 3 of Environmental Services for healthcare in Naples, FL supporting a team of 70 at the Baker Hospital Downtown location.  NCH Baker Hospital Downtown and NCH North Naples Hospital provide personalized care for over 40,000 patients a year in our two-hospital, 716 bed system. NCH's outstanding reputation is confirmed by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), in its award of accreditation to both NCH hospitals.  In August 2012, the NCH Healthcare System became a member of the Mayo Clinic Care Network. NCH is the first member of the network in Florida and the Southeast region of the United States.


This Director level role supports the hospital mission by providing leadership for our employees in the delivery of safe, clean environment for our patients, customers, and hospital employees in a variety of settings.  The ideal candidate for this position will:


  • Exhibit Sodexo’s “CARES” behaviors (Compassion, Accountability, Respect, Enthusiasm and Service)
  • Have a proven track record of improving Patient, Employee and Customer Satisfaction
  • Have extensive knowledge/aptitude and demonstrated experience with TRAKKAR (or similar QC/ labor/process management system)
  • Exhibit drive and dependability; embrace and support a system approach to Environmental Services.
  • Deliver superior results by directing and motivating a team of employees to complete assigned responsibilities while delivering exceptional customer service
  • Have solid understanding of Sodexo ES UOS and demonstrated ability to be part of a management team to align operations accordingly

Preferred candidates will have management experience in Environmental Services, Housekeeping and/or Custodial Services, excellent customer service skills along with strong computer skills desired.  Must be familiar with Joint Commission and Hazmat Standards. This is a day shift position and the General Manager will be required to participate in a rotational "on call" schedule involving rotating weekends and holidays.


It is the policy of our client, NCH Healthcare, that employees are prohibited from using any nicotine containing products.  The successful applicant will be required to submit to drug and nicotine tests.



High Visibility. Challenging Opportunities. Rewarding Environment.  to this job today and become a GM of EVS.  We foster an environment where employees are family, where the work is invigorating and satisfying, and where we common values and a commitment to your future – your quality of life.

Position Summary

Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the Sodexo/Client contractual agreement.
Key Duties
- Establishes safe work environment for clients/ customers/staff.
- Executes strategic plan in alignment with the scope of service, Sodexo mission & values within our contractual agreement
- Fully implement and adhere to the Sodexo Clients for Life process
- Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes.
- Ensures compliance with consistency of application of all Sodexo Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.
- Ensures full administration of and adherence to all regulatory, Sodexo, Client, and Regulatory Human Resource standards and requirements
- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
- Develops, administers, and monitors Sodexo and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments.
- Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions
- Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Sodexo Leadership
- Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance



Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree           

Basic Management Experience - 5 years              

Basic Functional Experience - 5 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.




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About Us

Sodexo touches the lives of 75 million consumers in 80 countries every day. In North America alone, we serve more than 15 million consumers at 9,000 client sites. Wherever we work, our dedication to making every day a better day for people and organizations comes from one goal —to positively improve Quality of Life.


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General Manager 3 - Environmental Services / Custodial

Naples, FL

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Naples, FL

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