10 days old

General Manager- Crowne Plaza HY36 Midtown Manhattan

New York, NY 10007
  • Job Code

About us

Theres nothing complicated about dealing with business people. Theyre just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set.

Like Liz, whos left her laptop cable in the cab. Or Mario, whos secretly missing his cats. The early riser, whos first in the gym. The sales team preparing for the big pitch over a freshly prepared lunch.

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Your day to day

  • Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options and resolve issues.

  • Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert Regional Operations of potentially serious issues.

  • Meet or exceed Gross Operating Profit (GOP) and flow through goals. Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals. Anticipate and plan for market shifts.

  • Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation. Control labor and expenses in all areas of operations. Generate well written commentary and correct departmental control issues.

  • Generate and execute the Capital Expenditure Plans for capital improvements to enhance the assets of the company and brand loyalty.

  • Achieve and maintain Overall Satisfaction Score (OSS) goals. Oversee the guest service function to ensure guest complaints are resolved appropriately and that appropriate service recovery gestures are made in order to ensure complete guest satisfaction. Establish and implement superior VIP services and programs that meet and/or exceed the expectations of the hotels clientele.

  • Ensure that food and beverage profitability and revenue goals are met or exceeded by ensuring optimal use of banquet/outlet space and the cost effective management of the hotel's food and beverage outlets. Adhere to brand standards.

  • Achieve satisfactory results on internal audits and Controls Self Assessment (CSA). Manage aging of receivables to ensure bad debt expense is at a minimum.

  • Ensure that product quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the hotel. Achieve productivity and quality goals.

  • Actively promote employee participation in the Employee Satisfaction Pulse Survey (ESPS). Achieve established ESPS goals. Ensure the development and implementation of programs and events that foster a positive work environment, e.g., New Employee Orientation, employee recognition programs, harassment-free workplace training, etc.

  • Establish performance goals for employees and provide regular feedback. Develop a succession plan to ensure adequate future bench strength. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

  • Ensure a safe and secure environment for guests, employees, and hotel assets. Achieve established Workers Compensation and safety compliance goals. Comply with all standards and inspection requirements.

  • Develop and maintain rapport with key community contacts to ensure a visible presence in the local community.

  • Promote teamwork and quality service through daily communication and coordination with all departments, regional contacts, and corporate office.

  • Interact with outside contacts: Guests, Owners and/or Principals, Vendors, Regulatory Agencies, Professional Organizations, Community Groups, Local Media, etc.

  • Perform other duties as assigned.

What we need from you

Bachelors degree in Hotel Administration, Business Administration or equivalent, plus five to ten years of general management experience in a high-level operations role or some prior general management experience, or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation. Must speak fluent English. Other languages preferred.

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.

  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

  • Problem solving, reasoning, motivating, organizational and training abilities are used often.

  • Ability to travel to attend workshops, conferences, etc.

  • May be required to work nights, weekends, and/or holidays.

  • This job requires requires ability to perform standing and moving about the facilities, carrying or lifting items weighing up to 25 pounds, using a keyboard to generate correspondence and reports, handling objects, products and equipment.

What we offer

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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General Manager- Crowne Plaza HY36 Midtown Manhattan

New York, NY 10007

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