20 days old

General Manager - Embassy Suites San Juan

Hilton Global
Prospect Hill, NC 27314
  • Job Code
    HOT06XCL

A General Manager with Hilton is responsible for managing daily hotel operations and providing overall leadership in the hotels' continuing effort to deliver outstanding guest service and financial profitability.

Property Highlights:

Embassy Suites San Juan:

  • Ideally located minutes from Luis Munoz Marin International Airport (SJU) in San Juan, Puerto Rico
  • All-suite hotel with easy access to highway and major San Juan attractions
  • Spacious two-room suites with separate living area
  • Free cooked-to-order breakfast and complimentary Evening Reception*
  • Outdoor lagoon-style pool
  • Beach access with chairs and umbrellas located a short walk from the hotel

https://embassysuites3.hilton.com/en/hotels/puerto-rico/embassy-suites-by-hilton-san-juan-hotel-and-casino-SJUESES/index.html

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
  • Ensure guest and team member satisfaction
  • Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
  • Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
  • Serve as primary liaison with hotel owners and corporate entities

What are we looking for?

Basic Qualifications:

  • 3 years GM experience, at a property with 400 rooms or greater

Preferred Qualifications:
  • Hilton Brand Experience
  • Local Market expertise

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

  • Living the Values
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Teamwork
  • Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.





Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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General Manager - Embassy Suites San Juan

Hilton Global
Prospect Hill, NC 27314

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