14 days old

Genesys Architect

Phoenix, AZ 85003
  • Job Code
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Sr Technology Architect/ Principal Technology Architect


BE/B Tech


1 E2E Genesys Architect PHX Experience with Contact Center technologies IVR ASR TTS AIbased ML ACD WFM Reporting as must Eservices such as Webchat WebRTC SMS Email Outbound dialing and Proactive campaign CTI integrations with Rest API SOAP Salesforce Microsoft Dynamic CRM or other major CRM vendors Genesys Framework 8x and above Genesys Voice Platform Genesys Routing in both URS and ORS Genesys Multimedia Omnichannel eServices Webchat WebRTC Outbound dialer Callback SMS Voicemail Genesys Agent Applications GADGA WDEIWS and WWE Web RTC Gplus Adapters Genesys SIP Server SIP Proxy Feature Server Genesys Reporting CC Pulse CC Analyzer Pulse Infomart Genesys Interactive Recording and Analytics both Speech and Text Salesforce and Microsoft Dynamics CRM CTI integration VMWare Cisco UCS Windows Server 2008 2012 2016 MS SQL Server VLANs VPNs QoS etc Experience with PureEngage on Premise or Cloud is highly preferred

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Genesys iWD PL1 Desired
2 Genesys CC Analyzer/CC Pulse + PL1 Required
3 Genesys Interaction Recording PL1 Required
4 Genesys Studio/Composer PL1 Desired
5 Genesys Pulse PL1 Desired
6 Genesys ICON / InfoMart PL1 Required
7 Genesys SIP Server PL1 Desired
8 Genesys WFM PL1 Desired
9 Genesys CIM Platform PL1 Required
10 Genesys Voice Portal PL1 Required

Domain Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Networks NA Desired

* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Jobs Rated Reports for Architect

Posted: 2019-10-31 Expires: 2019-11-29
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Genesys Architect

Phoenix, AZ 85003

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185th2018 - Architect
Overall Rating: 185/220
Median Salary: $78,470

Work Environment
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