19 days old

Genesys Core Engineer

Cognizant
Phoenix, AZ 85003
  • Job Code
    00035188891

Technology Architect




Qualification:


BE/ B Tech / Product certifications especially for Cloud products

Responsibility:


PHX Routing Media components Expert knowledge of SIP integration and troubleshooting of SIP and Orchestration calls flows Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys configmanagement layers routing layer Genesys SIP media server and ICONInfo Mart Working knowledge in the installation and configuration of the Genesys suites both UNIX and Windows 200X Clear understanding of reporting GIMICON schema and impacts to reporting with respect to routing changes Experience in working in Scrum model of Delivery Familiarity with various Genesys Simulators from a Performance Testing perspective Experience working on Genesys Administrator GAX Pulse and the ability to create modify and maintain templates Excellent communication skills Written and oral Engineers across all specializations since Amex is a Full Stack Genesys Implementation
Provide inputs into challenges faced during development.


Technical Skills
























SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Genesys CC Analyzer/CC Pulse + PL1 Required
2 Genesys Testing PL1 Desired
3 Genesys Pulse PL1 Required
4 Genesys ICON / InfoMart PL1 Required
5 Genesys SIP Server PL1 Required
6 Genesys Voice Portal PL1 Required



Domain Skills









SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Networks NA Desired



* Proficiency Legends








Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.






Posted: 2019-10-31 Expires: 2019-11-29
Sponsored by:
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Sponsored by:
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Genesys Core Engineer

Cognizant
Phoenix, AZ 85003

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