18 days old

Global Service Desk: Customer Solutions Expert

Sunnyvale, TX 75182
  • Job Code
Oath, a subsidiary of Verizon, is a values-led company committed to building brands people love. We reach over one billion people around the world with a dynamic house of 50+ media and technology brands. A global leader in digital and mobile, Oath is shaping the future of media.

A Little About Us

The Global Service Desk provides world-class customer service to Builders when delivering end to end support for all technologies including hardware, software, networking, mobile devices, and A/V. Even before a Builder's day one, the Global Service Desk is the friendly face of IT, playing a pivotal role within the company. The team supports a mixed environment of Windows, Mac, VMs, and Linux/Fedora. We are a fast-paced team, committed to providing excellent customer experiences and delivering innovative solutions to technology problems big and small.

A Lot About You

You are passionate about using technology to find solutions for those around you. You thrive in an open environment where collaboration is more than encouraged. You have experience helping people and working with technology yet still get excited by both. You're used to being part of a team but are able to thrive on your own and take initiative. You communicate clearly, embrace accountability, are well organized, and make sure that above all else, the job gets done. What is that job? We're glad you asked...

Your Day

  • Support your colleagues across Oath to solve their technical problems, build relationships, and make their day across a variety of platforms: Mac, Windows, A/V, mobile, and networking environment.
  • Communicate through a variety of methods: With your global team to deliver exemplary solutions and with the Builders you support to enable their success.
  • Document as you go: support provided in tickets, projects completed, additions to the knowledge base, and changes made to your location's environment.
  • Manage the logistics and maintenance of IT asset inventory, shipping, and receiving for your location
  • Batch imaging and deployment of machines (Linux, Window, OS X) and processing RMA/warranty repairs of computers as needed.
You Must Have
  • Great people skills are without question - be driven to solve people's problems and make their day.
  • Strong communication skills (written, verbal, pantomime, shadow puppets)
  • Bachelor's degree or equivalent experience.
  • Willingness to learn and improve, both yourself and your surroundings
  • Mac and Windows troubleshooting experience
  • Familiarity with complementary technologies: AD, basic networking, mobile devices
Oath is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or other protected category. Oath is dedicated to providing an accessible environment for all candidates during the application process and for all employees during their employment. Please let us know if you need a reasonable accommodation to apply for a job or participate in the application process by contacting us at hr-benefits@oath.com, or call us at 1-866-772-3182.

Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

Currently work for Oath? Please apply on our internal career site.

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Sponsored by:
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Sunnyvale, TX 75182

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