29 days old

Group Functions Assurance ORM Lead

John Hancock
Boston, MA 02109
  • Job Code
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description


The Manager, Group Functions Assurance reports to the Director, Assurance Analytics and be responsible for assisting in defining and delivering a comprehensive integration of operational risk assurance into the current Group Functions Assurance team. This manager role will be part of the 2nd LOD and actively contribute to and participate in Segment assurance activities.

The manager will work with Global and Group Functions Operational Risk Management staff, Global and Segment IT Governance and Compliance and other control teams to assist with the execution of a successful RCSA program and the integration of information, IT and information risk assurance programs.


  • Contribute to building a strong, collaborative relationship with businesses and functions and provide ongoing operational and information risk advisory services.
  • Develop communication, support, and reporting activities to monitor against the risk and control self-assessment activities and drive corrective actions as needed.
  • Contribute to overall Operational Risk Management education, communication and reporting efforts as required.
  • Assist in providing second line of defense oversight for Global Functions Risk and Control Self Assessments (RCSA).
  • Monitor completion of Group Function RCSA activities per schedule/plan.
  • Champion use of the Archer system with internal clients to RCSA information is correctly captured, providing training and support where required.
  • Contribute to building a strong, collaborative relationship with businesses and functions and provide ongoing operational risk advisory services.
  • Help assist in the development of ORM and IRM scenario modeling and analytics
  • Establish assurance reporting to forecast operational and information risk based on failed internal process, inadequate controls and emerging risk.
  • Assess and analyses root causes that leads to operational/information risk losses
  • Experience working with large data sets and real world data

Job Requirements (Experience/Knowledge/Skills):

  • University Degree (Technology, Business, Risk Management, Auditing or related discipline)
  • Minimum 5 years Operational and/or Information Risk experience
  • Strong mathematical and IT background
  • Experience working with FAIR risk methodology
  • Experience developing qualitative and quantitative risk reporting
  • Strong analytical and problem solving skills
  • Experience with Power BI
  • Previous experience in risk modeling a plus
  • Strong influence, negotiation and collaboration skills with the ability to work across the enterprise globally
  • Excellent written and oral communication skills
  • Results oriented, able to work under tight deadlines and handle competing priorities
  • In-depth subject matter expertise in Operational Risk Management, particularly risk and control self-assessments
  • Previous oversight and effective challenge (2nd line of defense) experience is preferred
  • Track record in process improvement and process design
  • Demonstrated leadership experience and ability to work independently
  • Innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment
  • Strong interpersonal skills, including demonstrated ability in applying sensitivity and professionalism when communicating across geographical and cultural boundaries
  • Strong influence and negotiation skills; ability to achieve consensus in a decentralized/federated environment
  • Flexibility to accommodate global project schedules, which may include off-hours conference calls and domestic and international travel that may be required
  • Strong time management and organizational skills to manage multiple tasks and changing priorities


  • Strong leadership, communication, consulting, decision-making and influencing skills
  • Superior presentation and facilitation skills to all levels and audiences
  • Ability to develop and maintain strong relationships
  • Strong team player (collaborative)
  • Innovative and strategic thinker
  • Influences others to think strategically
  • Solid knowledge and understanding of the industry, strategic direction of the Company and operational challenges
  • Strong time management and organizational skills to manage multiple tasks and changing priorities

Key Leadership Behaviors:

  • Strategic and innovative problem solving
  • Influencing
  • Collaboration
  • Accountability
  • Ownership

If you are ready to unleash your potential its time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Posted: 2020-07-09 Expires: 2020-08-07
Sponsored by:
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Sponsored by:
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Group Functions Assurance ORM Lead

John Hancock
Boston, MA 02109

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