1+ months

Group Persistent Chat Engineer

Charlotte, NC 28230
**Job Description:**



There is a requirement for an experienced Architecture and Engineer to support the delivery team in relation to the collaboration strategy. The candidate will need to be a team player that has a deep understanding of the business and technical requirements to support the banks social chat objectives including capabilities, modalities, security, integration and compliance requirements that are associated with delivering a stable platform, providing a good end user experience and high customer satisfaction ratings.



The complexities and dependencies involved in delivering the solution going forward mean that Program resource continuity will be essential.



Candidates should have experience of current industry solutions e.g. Skype for Business, WebEx Teams, Slack, Mattermost, MS Teams, Jira, HipChat, etc. and be able to apply this experience within a complex regulated banking environment.



Required skills:



High level design against business, technical, security and compliance requirements



Target State Architecture with alignment to other core WSS services and business platforms



UAT testing and success criteria to ensure that the best solution is selected and implemented



Feasibility studies of other available solution on the market



Assessment of technical risk and impact of the chosen solutions



Analysis of vendor designs, plans and architecture to confirm alignment and fit with the banks existing infrastructure



Creation of internal artifacts to support tollgate approvals and release readiness Permit to Build, Permit to Send, Cloud Governance and Permit to Operate



Creation of low level engineering design



Support of technical escalations as they relate to the production solution



Technical Roadmaps and Release Life Cycle Management



Manage vendors, developer and internal partners when delivering release cycles to time critical deadlines



Desired Skills:



Maintain in-depth knowledge of products, solutions, and company offerings



**Posting Date** : 11/28/2018



**Location** :

Charlotte, NC, Gateway Center, 901 W Trade St,

- United States



**Travel** : Yes, 10% of the time



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



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Industry

  • Banking / Finance
Posted: 2019-04-18 Expires: 2019-09-13

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Group Persistent Chat Engineer

Bank of America
Charlotte, NC 28230

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