3 hours

Guest Service Associate (Temporary)

Camp Notre Dame, IN
  • Job Code
Company University of Notre Dame

University of Notre Dame

Guest Service Associate (Temporary)

The University of Notre Dame (ND.jobs) is accepting applications for a Guest Service Associate (Temporary).

Applications will be accepted until 2/5/2018.

To perform all front office duties required for hotel reservation activities. Assure guest satisfaction by carefully handling details and courteous treatment of clientele. Guest Service Associate is able to work PBX, Front Desk and Concierge.

Concierge: Assist hotel guests- Receptionist and Cashiering- Answer questions and give directions. Check guests in and out of hotel. Process folios and credit cards, using Opera computer PMS. Cash checks and make change. Post charges to guest folios. Balance daily transactions. Recommend activities and restaurants. Handle complaints. Send and receive faxes, messages, and packages for guests. Properly direct lost and found inquires. Act on situations that pose a threat to hotel or guests.

PBX- handle all incoming calls for hotel and guests and various departments. Take and relay messages for department heads, guests, and employees.

Accept and enter hotel room reservations. Determine availability of room. Accept information and determine best type of accommodations for guests. Block hotel rooms. Monitor front desk reports on guest reservations.

Assist and communicate with other departments. Accept dining reservations when requested. Assist with baggage and guest needs(pillow, towels, etc.) Lend support to other departments as needed.

Departmental Duties- Relay information to shift coming on duty verbally and by using turnover report. Monitor appropriate appearance of front desk area. Maintain departmental supplies.

Minimum Qualifications:
High school diploma or equivalent and minimum of 1 to 2 years guest service experience required.
Specific qualifications include:
-Computer skills required
-Must present a neat and professional appearance.
-Strong interpersonal skills sufficient, effective and courteous handling of varied clientele.
-Flexible to guest needs.
-Organization, multi-tasking skills as well as excellent interpersonal communication skills.

Preferred Qualifications:
In depth knowledge of University polices, procedures and operations is helpful. Office experience and previous switchboard and cashiering experience preferred.

The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual "Great Colleges to Work For" survey...and we are proud of it!

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and others that will enhance our community. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).

Please apply online at http://ND.jobs to Job # S18020. For additional information about working at the University of Notre Dame and various benefits available to employees, please visit http://hr.nd.edu/why-nd. The University of Notre Dame supports the needs of dual career couples and has a Dual Career Assistance Program in place to assist relocating spouses and significant others with their job search.

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Guest Service Associate (Temporary)

University of Notre Dame
Camp Notre Dame, IN

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University of Notre Dame
Camp Notre Dame, In

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