17 days old

Health Care Improvement Health Coach - 014969

Excellus Health Plan Inc.
Rochester, NY 14614
  • Job Code

PLEASE NOTE: With limited exceptions, our company is requiring all employees to be vaccinated against COVID-19 by Jan. 1, 2022. We also currently mandate vaccinations for employees who enter our buildings. Please keep this in mind when applying for positions at our organization.

The position is an integral part of the primary care team, responsible for helping members improve their health by providing them with tools and motivation to make healthier choices. The Health Coach is the member's first point of contact when it comes to health and wellness matters. The incumbent reaches out to members when they are identified on reports by members' preferred method of contact. The position fields calls, emails, and texts on the Wellframe dashboard from members. The Health Coach hosts health fairs and group educational sessions and serves as an advocate for patients in all areas related to health and wellness.

Essential Responsibilities/Accountabilities:

  • Empowers participants to make life long behavior changes or modifications, for improved health outcomes, by establishing goals and action steps.

  • Helps the participants identify ways they can overcome barriers, so they can achieve their goals

  • Conducts onsite health-related wellness seminars.

  • Provides accurate & appropriate education and guidance, within scope of education

  • Personalizes the coaching sessions for each person.

  • Partners with Care Managers to drive quality in relation to QAAR, STARS.

  • Completes detailed records in the Health system that address the health concerns for each individual; complete documentation per protocol timeframe.

  • Updates the monthly coaching reports within one week of receiving it and/or by the due date provided.

  • Makes reminder calls, emails, scheduling, or rescheduling clients for needed appointments.

  • Offers Wellframe and meet monthly Wellframe engagement goals.

  • Travels to clients location or perform telephonic calls as needed for individual coaching; HRAs or report deliveries.

  • Complete report deliveries if assistance is needed, both on-site and by phone.

  • Performs other tasks requested, such as: office jobs, projects, host health fairs etc., and other functions as assigned by management.

  • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.

  • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

  • Regular and reliable attendance is expected and required.

  • Performs other functions as assigned by management.

Minimum Qualifications:

  • ACE Health Coach Certification is required. In lieu of certification, will accept LPN, Medical Assistant, Health and Wellness Coach experience with a minimum of 5 years working in a medical insurance company or medical care setting required.

  • Two years of experience working in the wellness industry is preferred.

  • Ability to influence participants by being a good example for wellness.

  • Experience in motivational interviewing or Behavior Economics

  • Stay on top of current information for health recommendations.

  • Know basic nutrition, health, and fitness information, including knowledge in tobacco cessation, stress management and health risk reduction.

  • Be able to work on a team, but also work independently; and be self-motivated and resourceful with proven abilities to multi-task and operate successfully under deadlines and time pressures.

  • Be able to work with different personalities; education levels; different stages of change; and be flexible and accommodate their needs.

  • Enjoys a fast paced and challenging work environment.

  • Be honest, trust worthy and reliable.

  • Maintain complete confidentiality and a high degree of accuracy for all work performed.

  • Be innovative and open to new ideas, approaches and information.

  • Motivated, positive individual with high energy level.

  • Be a good communicator with superb verbal and written skills, as well as being a good listener.

  • Have a positive can do attitude that understands participants obstacles and appreciates the participants successes.

Physical Requirements:

  • Travel Required


The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.


Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities andqualifications deemed essential to the position.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Non Manager

Posted: 2021-10-08 Expires: 2021-11-06
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Health Care Improvement Health Coach - 014969

Excellus Health Plan Inc.
Rochester, NY 14614

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