15 days old

Healthcare Concierge - Fort Worth, TX

Southwestern Health Resources CIN
Dallas, TX 75201
  • Job Code

Southwestern Health Resources (SWHR CIN) seeks to hire an Healthcare Concierge to work Full Time supporting the Consumer Product Digital Experience department.

Please note: Southwestern Health Resources Clinically Integrated Network (SWHR CIN) is an affiliated company of Texas Health and UT Southwestern. If hired for this position, you will become a SWHR CIN employee rather than a Texas Health or UT Southwestern employee.

The address is 1701 River Run, Suite 402, Fort Worth, Texas 76107 in the Westbend Building.

Salary range is Min $13.67 - Max $22.11 - based on relevant experience

Work Schedule

Full Time, 40 hours
Monday - Friday, 8:00am - 5:00pm

Job Description
Receive all inbound calls from the member population and conduct proactive outbound calls as assigned
Address member concerns and answer questions related to claims issues, provider resources, benefits, and member enrollment/disenrollment and service issues.
Resolution and timely response to all member problems within expected or required timeframes.
Management of the customer relationship to ensure retention and maintain member loyalty.
Provide member education and counseling on access to services, benefits and providers.
Assume ownership and responsibility for member satisfaction with Care N' Care.
Assist in grievance and appeals process.
Perform verification calls for members that have enrolled in the Care N' Care plan as well as perform welcome calls to those members that do not require a verification call.

The ideal candidate will possess the following qualifications:


High School Diploma or equivalent required

Customer service, sales or account management experience, Call Center/High call volume handling experience, Managed care, health plan, or Medicare experience and thorough knowledge of CMS guidelines, process and systems Preferred


Excellent problem-solving skills
Strong interpersonal communication skills
Ability to work independently or as a team
Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint)

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Healthcare Concierge - Fort Worth, TX

Southwestern Health Resources CIN
Dallas, TX 75201

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