15 days old

Homecare Account Manager - 10:30 AM- 7 PM

Medline Industries, Inc.
Mundelein, IL 60060
  • Job Code

Job Description
Customer service representative works directly with plan members to provide all aspects of order placement support, product support and plan benefit usage support.
  • Place mail and phone orders via OTC portal and assist with product selections, descriptions, support, provide suggestions based on member needs and maximize patient quarterly and monthly benefit
  • Track orders and resolve shipment and delivery issues. Investigate reports and follow-up on shipment discrepancies (shortages/overages, mis-picks, damaged goods) and report accordingly to Medlines Operation Service Issue team
  • Report quality issues and defects submitted by members or plan representatives to Medline Quality Assurance. Follow-up as needed to resolve (replacement order, credit request, etc.)
  • Manage back order and open order reporting. Monitor stock ETA, work with warehouses, buyers and Product Managers for stock updates, stock issues and conversion items
  • Understand and assist with new OTC website " order entry, site navigation, password management
  • Sell promoted items using knowledge of Medline and National branded products and OTC reward formulary

Medline offers a business casual, entrepreneurial work environment with strong growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision/life insurance; 401(k) with company match. And much more!

Job Qualifications

  • High school diploma or equivalent.
Relevant Work Experience
  • At least 3 years related experience (customer service or health care).
  • At least 3 years of experience managing people, including hiring, developing, motivating and directing people as they work.
  • Product knowledge in the areas of wound care, ostomy, urological and incontinence.
Preferred Qualifications


  • Bachelors degree.

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Homecare Account Manager - 10:30 AM- 7 PM

Medline Industries, Inc.
Mundelein, IL 60060

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