20 days old

Housekeeping Manager - InterContinental New York Barclay

New York, NY 10007
  • Job Code

About us

Do you see yourself as a Housekeeping Manager? What's your passion? Whether you're into sports, shopping or just reading a good book, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

An icon of refined Manhattan elegance since 1926, theInterContinental New York Barclay re-opened in spring 2016, following an extensive renovation as the citys luxury hotel of choice. Located off Park Avenue in midtown east, The Barclay features 702 beautifully-designed guestroomswith 30 suites, an opulent Presidential Suite and Penthouse Sky Suite with 1,500 feet of outdoor space and Chrysler Building views.The hotel boasts 15,000 square feetof meeting space and two large ballroomsfor New Yorks most memorable weddings, benefits, and galas. The Barclay offers a Club InterContinental. It's Gin bar and lounge with light dining, is a dynamic social hub in the hotels expansive lobby. The new Barclay' embraces the hotel's distinctive legacy, while modernizing every detail.

Your day to day


  • Prepare and monitor the departmental budget and financial plans to support the hotels overall profitability.

  • Manage inventory, inventory levels, and other expenses based on analysis of budgetary impact, demand, and other factors.


  • Interact with outside contacts

  • Provide ongoing training, coaching, and counselling to all housekeeping employees.

  • Drive salary change, disciplinary, and termination actions for housekeeping employees.

  • Drive the hiring process, including job posting, candidate selection, interviewing, and hiring of housekeeping employees.

  • Plan and lead team meetings to provide coaching around new procedures, policies, and areas of need, as well as pre-shift meetings to review information pertinent to the days activities.

  • Promote teamwork and quality service through daily communication and coordination with other departments, including Front Office, Guest Relations, Maintenance, and Food and Beverage


  • May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.

  • Monitor guest complaints and special requests, and ensure action is taken to achieve satisfaction.


  • Manage the day-to-day operation of the housekeeping department, including regularly directing and overseeing the work of two or more full-time housekeeping employees.

  • Develop, communicate, and enforce department policies and procedures.

  • Plan, schedule, organize, and oversee work to ensure proper coverage, timely completion, and satisfactory performance.

  • Schedule routine inspections of guest rooms and public areas, coach employees on deficiencies, and provide corrective action where appropriate.

  • Serve as manager on duty as required.

  • May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.

What we need from you

High School Diploma or equivalent, plus management or supervisory experience and four years housekeeping/laundry experience, preferably in a hotel of similar size and complexity. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

  • Frequently standing up and moving about the facility

  • Frequently handling objects and equipment to maintain the facility

  • Frequently bending, stooping, and kneeling


  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.

  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training

  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

  • Problem solving, reasoning, motivating, organizational and training abilities are used often.

  • May be required to work nights, weekends, and/or holidays.

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Posted: 2019-10-31 Expires: 2019-11-29
Sponsored by:
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Sponsored by:
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Housekeeping Manager - InterContinental New York Barclay

New York, NY 10007

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