1+ months

HR Service Consultant - 174994

Montreal, WI 54550
  • Job Code
    174994

ADP is hiring an experienced Human Resources Service Consultant. In this position, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business.

Unlock Your Career Potential: Human Resources at ADP. It's at the very core of what we do. Whether it's partnering with associates inside ADP or outside with our clients - you work across all HR disciplines - management, benefits, payroll, risk management and compliance to deliver your human capital management expertise in an increasingly competitive global marketplace.

Responsibilities:

  • Provide support to our client application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives.
  • Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution.
  • Consistently monitor open client issues until successful completion, providing timely follow up. Quote the future resolution commitment to the client based on a clear evaluation of the open case.
  • Respond professionally and timely to client incoming phone calls and/or emails. Communicate directly with clients via phone, email and/or remote diagnostic tools to resolve these issues.
  • Handle client requests relating to products or services ranging from routine inquiries and basic application navigation to complex problems and difficult troubleshooting issues. This includes investigating, researching, analyzing and testing outcomes in order to resolve client questions and/or problems the first time.
  • Handle critical and/or escalated client issues, which may require working directly with additional ADP Service hubs, to ensure client satisfaction. Use solid judgment and escalate resolvable or concerning issues to a higher level of support or to management as appropriate.
  • Provide critical and accurate statutory information to clients in payroll or HR areas, such as tax filing and/or benefit administration. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues.
  • Maintain appropriate records of client contact through the CRM (ie. Siebel) ensuring that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution.
  • Continually upgrade knowledge and skill base relating to new product roll outs, existing products and statutory/legislative changes.
  • Maintain the service organization's standards that are set by regional and corporate management regarding call and case handling (i.e. Adherence, Call Strategy, Case Activity, etc.)
  • Participate in regional and ADP client retention efforts, including helping to identify clients-at-risk.
  • Recommend software enhancements or product features and identifies client training opportunities if applicable.
  • Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
  • May participate in developing documentation (i.e. Solutions, Knowledge Base) and/or participate in User Group Meetings

Qualifications:

  • Hours: 9:30 - 6:00 pm
  • Minimum 3- 5 years' experience in Human Resources
  • ADP Product knowledge in WorkforceNow (WFN) is an asset
  • Advanced Internet and MS Office Skills (Word/Excel) required
  • Excellent communication and analytical skills with the ability to translate analytical findings into actionable solutions/processes.

Education:

Bachelor's Degree preferred or equivalent in HR experience. HR Designation is an asset.
 

ADP is an Equal Opportunity Employer.

NOTE TO APPLICANTS:
Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.

We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE Magazine, and recognized by DiversityInc as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Posted: 2019-05-06 Expires: 2019-09-01
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

HR Service Consultant - 174994

ADP
Montreal, WI 54550

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast