27 days old

Human Resources Coordinator, Employee Experience

Forrester Research
Cambridge, MA 02139
  • Job Code

Fuel your intellectual curiosity and professional growth. Forrester is an idea company, where smart, motivated, curious people bring a diversity of opinions and the courage of their convictions to collaborate on ideas that change the course of business. Most of all, bring a point of view; here, every voice has value. At Forrester, you'll work with innovative clients at emerging and established brands; these are the business and technology leaders we inspire and who inspire us.

About This Role:

The Employee Experience Coordinator is an integral member of Forrester's global employee experience resource center - the first point of contact for employees seeking EX-related support. The resource center team works collaboratively to support all employee inquiries and assist the internal EX team in executing various processes and projects critical to the company. As part of the resource center team, the EX Coordinator will be responsible for continuous process improvement, delivering excellent employee experience, and supporting the overall company culture.


  • Support employees by answering phone and email questions via the EX resource center inquiry platform. Efficiently assist employee requests per the service-level agreement and, when appropriate, route the question to the applicable EX team member.
  • Collaborate with team members in creating and/or reviewing EX process documents to pursue continuous improvement and alignment with global Forrester EX practices and philosophy.
  • Work closely with EX business partners and other EX teams to drive employee experience activities and processes that support business initiatives. Provide operational leadership on a variety of EX- and business-related projects.
  • Maintain human resources' information systems to reflect ongoing employee changes (including new hires, promotions, compensation increases, position changes, and exits) in an accurate and timely manner.
  • Provide accurate and high-quality data reports to EX team members and various business leaders.
  • Collaborate with all EX functions, including talent acquisition, benefits, employee engagement, business partners, HRIS and compensation, as well as all finance functions to effectively support the EX team. Identify and participate in projects that enhance employee experience and boost efficiency within the EX team.


  • A BA/BS degree with a strong academic record
  • Customer-facing undergraduate or postgraduate business experience, preferably in HR.
  • Excellent verbal and written communications skills.
  • The ability to handle a high volume of work; the adaptability to change.
  • Strong organizational skills; attention to detail and process.
  • Critical thinking in a process-oriented environment. Someone who is unafraid to ask "why" and "how can we do this differently?"
  • Proficiency in Microsoft Word, Excel, and Powerpoint and good overall desktop technology skills.
  • Familiarity with PeopleSoft HR and applicant tracking systems is a plus.

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FLSA Status:

Non Exempt

Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.

Posted: 2020-03-14 Expires: 2020-04-12
Sponsored by:
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Human Resources Coordinator, Employee Experience

Forrester Research
Cambridge, MA 02139

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