19 days old

HVAC Residential Service Manager

One Hour Heating & Air and Mister Sparky Electric
Santa Rosa, CA 95404
  • Job Code


A growing Retail Residential HVAC & Electrical company is opening its doors for a new ambitious, enthusiastic, and experienced Service Manager. We are looking for someone that is looking to grow with us and is up for a challenge. Working in an exciting environment with an emphasis on growth, Train, and lead your team to success, have a world-class support team backing you and helping you take your department to the next level. 


Responsibilities and duties: 

  • Recruit, hire, motivate and discipline the technicians
  • Maintain a high customer satisfaction level
  • Maintain a high level of quality work
  • Maintain a consistent, structured technician group training program covering the areas of technical, customer relations, sales, sales lead and processes
  • Conduct one-on-one technician training as appropriate
  • Maintain high standards of technician dress and personal grooming
  • Maintain a high standard of vehicle appearance
  • Perform quotes on unusual service repairs not listed in the departments' flat-rate pricing system
  • Manage service callbacks in an effort to minimize them
  • Assist in the field on technical issues, callbacks, and troubleshooting
  • Manage the warranty work and make sure the company receive all warranty claim credits
  • Manage the service on-call program
  • Maintain the department's safety program
  • Manage the scheduling of service call and precision tune-ups
  • Maintain consistent department effort in the sale and retention of residential and light commercial service agreement
  • Advise the General Manager of any suggested pricing changes in-demand service, precision tune-ups, service agreement, and system enhancement products
  • Advice the General Manager of any suggested additional products of services that can be added to the company's portfolio
  • Advise the General Manager of any recommended wage increases
  • Ensure that the technicians are following the company's collection policy
  • Ensure that the technicians are furnishing all daily activity reports and records as required
  • Maintain the department's security and issuing of company tools
  • Ensure that assigned vehicles are maintained and serviced as appropriate, and that individual vehicle-maintained logs are kept
  • Keep the Operations manager informed and advised
  • Function as a key management member


  • 401K
  • 401K Match
  • Health, Vision, and Dental Insurance
  • Paid Vacation 
  • Paid Holidays
  • Career Advancement
Posted: 2020-07-17 Expires: 2020-08-16
Sponsored by:
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Sponsored by:
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HVAC Residential Service Manager

One Hour Heating & Air and Mister Sparky Electric
Santa Rosa, CA 95404

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