19 days old

HVAC Residential Service Manager

One Hour Heating & Air and Mister Sparky Electric
Santa Rosa, CA 95404
  • Job Code
    1689933

About:

A growing Retail Residential HVAC & Electrical company is opening its doors for a new ambitious, enthusiastic, and experienced Service Manager. We are looking for someone that is looking to grow with us and is up for a challenge. Working in an exciting environment with an emphasis on growth, Train, and lead your team to success, have a world-class support team backing you and helping you take your department to the next level. 

 

Responsibilities and duties: 

  • Recruit, hire, motivate and discipline the technicians
  • Maintain a high customer satisfaction level
  • Maintain a high level of quality work
  • Maintain a consistent, structured technician group training program covering the areas of technical, customer relations, sales, sales lead and processes
  • Conduct one-on-one technician training as appropriate
  • Maintain high standards of technician dress and personal grooming
  • Maintain a high standard of vehicle appearance
  • Perform quotes on unusual service repairs not listed in the departments' flat-rate pricing system
  • Manage service callbacks in an effort to minimize them
  • Assist in the field on technical issues, callbacks, and troubleshooting
  • Manage the warranty work and make sure the company receive all warranty claim credits
  • Manage the service on-call program
  • Maintain the department's safety program
  • Manage the scheduling of service call and precision tune-ups
  • Maintain consistent department effort in the sale and retention of residential and light commercial service agreement
  • Advise the General Manager of any suggested pricing changes in-demand service, precision tune-ups, service agreement, and system enhancement products
  • Advice the General Manager of any suggested additional products of services that can be added to the company's portfolio
  • Advise the General Manager of any recommended wage increases
  • Ensure that the technicians are following the company's collection policy
  • Ensure that the technicians are furnishing all daily activity reports and records as required
  • Maintain the department's security and issuing of company tools
  • Ensure that assigned vehicles are maintained and serviced as appropriate, and that individual vehicle-maintained logs are kept
  • Keep the Operations manager informed and advised
  • Function as a key management member

Benefits:

  • 401K
  • 401K Match
  • Health, Vision, and Dental Insurance
  • Paid Vacation 
  • Paid Holidays
  • Career Advancement
Posted: 2020-07-17 Expires: 2020-08-16
Sponsored by:
ADP Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

HVAC Residential Service Manager

One Hour Heating & Air and Mister Sparky Electric
Santa Rosa, CA 95404

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast