19 days old

In Store Customer Service Representative

GoWireless
Apache Junction, AZ 85119
  • Job Code
    INSTO12208

VERIZON AUTHORIZED RETAILER - GOWIRELESS


Looking for a rewarding career opportunity? GoWireless has it all. We are offering In Store Customer Service Representatives an exciting opportunity to become a valued member of our successful retail force and growth with one of the leading providers of wireless products, services and accessories in the US market.


GoWireless values our employees and believes the business is only as strong as its individuals who support it. As a Verizon Wireless Premium Retailer, we offer a competitive compensation package that includes base pay plus unlimited commission potential, excellent advancement opportunities, and incredible benefits.


Employee Benefits Include:



  • Medical Plan

  • Dental Plan

  • Vision Plan

  • Live Health Online

  • Life Insurance

  • 401K & 401K Roth (with Company Match)

  • LifeWorks

  • GoSell (Discounted Cell Phones)

  • Cellular Plan Discount
  • Training (Award Winning)

  • Leadership Development Programs

  • Lifeworks (Employee Assistance Program)

  • Aflac Supplemental Benefits

  • ARAG Legal Insurance

  • LifeLock (Identity Theft Insurance)

  • ASPCA Pet Insurance

  • National Discounts

  • No waiting period to use accrued PTO

For more info on our Benefits, follow this link: Benefit Details


Position OverviewThe In-Store Customer Service Representative will welcome and greet customers as they enter the store. In order to be successful, the In-Store Customer Service Representative should understand how to communicate with customers in a fast paced environment. This position is responsible for registering customers as they come into the store, provide general information, and monitor the store flow.


Core Duties and Responsibilities


  • Provide consistent excellent customer service experience by maintaining the highest degree of courtesy and professionalism

  • Responsible for handling customer service issues such as Datascape bill-pay, setting up phone features like voicemail and speed dial, and making sure customers are pleased with GoWireless and their Verizon experience

  • Enthusiastically greet customers upon entering and exiting the store

  • Direct customers to appropriate section of the store, and familiarize customers with store layout and available resources

  • Manage wait times and customer expectations to help monitor store flow

  • Prepare and process sales through GoWireless POS systems

  • Responsible for monitoring store merchandise to maintain optimum inventory level

  • Responsible for maintaining store standards and appearance

  • Responsible for adherence to all Company policies and procedures

  • Other duties as assigned by the Store Manager or District Manager

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


Minimum Qualifications:


  • High School Diploma or equivalent required. Two (2) years of relevant field experience may be substituted for every one (1) year of required academia

  • Strong customer service skills and the ability to ensure customer satisfaction on a daily basis while maintaining operations within a retail store environment

  • Strong interpersonal and communication skills

  • Self-motivated, prioritizes tasks and works independently with minimal supervision

  • Professional appearance and the ability to work early evenings and weekends

  • Willing and able to attend New Hire Orientation (A one week training within the first 30 days of employment)

  • Punctual and on time to all work related activities

  • Coachable and willing to apply techniques and knowledge

  • Provide an exceptional, best in class, customer experience

  • Current on company communications, promotions & products (review all internal company emails daily)

  • Capable of adapting quickly to industry and company changes

  • Maintain minimum goals and expectations.

Physical Requirements:


  • Extended periods of time standing

  • Lifting up to 50 pounds

  • Occasional bending, stooping, pulling

  • Repetitive motion tasks while doing computer work

  • Exposure to active wireless equipment, signals and transmissions

Candidates for Los Angeles, CA: We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring







Posted: 2019-11-23 Expires: 2019-12-22
Sponsored by:
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Sponsored by:
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In Store Customer Service Representative

GoWireless
Apache Junction, AZ 85119

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