8 days old

Information Technology Analyst

San Francisco, California 94111
  • Job Code
  • Job Type
  • Job Status
    Full Time

The Information Technology Department of Arnold & Porter has an opening for an Information Technology Analyst in the San Francisco office. The Information Technology Analyst provides the front-line, technical support for the San Francisco office.  The overall mission for the Analyst is to provide quality and consistent support services in a professional and responsive manner.  Responsibilities include: Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations; exhibiting ownership and timely resolution of all incident tickets and change orders; interacting directly with other IT groups to determine the proper remediation for an issue; setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned. The hours for this position are 8:30am to 5:00pm Monday through Friday.
• Minimum of four years of experience in end-user support.
• Two-year college degree preferred.  Equivalent experience will be considered.
• Excellent client service.
• Strong communication and interpersonal skills.
• Expert knowledge in Windows 7/10, MS Office 2010/2016 (Word, Excel, PowerPoint), Outlook 2010/2016, Adobe Acrobat and Nuance PDF and Cisco phones.
• Knowledge in iManage/FileSite, DTE/Intapp Time, LiveNote, IRM are a plus.
• Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.
• Technical experience configuring and supporting workstations, laptops, printers, and related equipment.
• Flexibility to work additional shifts as needed.


Arnold & Porter is an equal opportunity and affirmative action employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), age, marital status, sexual orientation, gender, gender identity, gender expression, transgender, disability, medical condition, family leave status, citizenship status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Our Firm's policy applies to all terms and conditions of employment. To achieve our goal of equal opportunity, Arnold & Porter maintains an affirmative action plan through which it makes good faith efforts to recruit, hire and advance in employment qualified minorities, females, individuals with disabilities and protected veterans.  If you would like more information about your EEO rights as an applicant under the law, please click EEO is the LAW and the Supplement poster.

Arnold & Porter is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.


  • Legal Services
Posted: 2018-12-06 Expires: 2019-01-05
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Information Technology Analyst

Arnold & Porter
San Francisco, California 94111

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