17 days old

Inside Sales Manager

John Hancock
Tempe, AZ 85281
  • Job Code
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Inside Sales Manager leads a group of Internal Wholesalers as part of the John Hancock Investments Management team. Each Internal Wholesaler that reports to this position proactively markets and solicits retail John Hancock mutual funds, ETFs, UCITS, 529 College Saving Plans and PMA sales throughout the broker-dealer community. The Inside Sales Manager leads through establishing team vision, job expectations, performance coaching and driving business outcomes for the team members with a high level of engagement. This role will report directly to the Head of Internal Sales.


Manages goal-setting and supports employee career development

Recommends, manages, and coordinates training and development programs, including on-boarding for both the overall direct report Inside Sales team and individual internal wholesalers as needed;

Manages performance and employee development. Implements an effective coaching and feedback model that supports the sales team-based selling model

Address potential internal wholesaler direct report performance issues early and make improvement/personnel recommendations as required;

Motivates the team and works in partnership with National Sales Manager to develop recognition standards for the team

Provides strong leadership to the team to ensure a motivational environment exists that represents Manulife's core values to develop staff loyalty, retention, opportunities for education, advancement, and development;

Conducts appraisal discussions, Individual Development Planning meetings/discussions, quarterly and monthly one-on-on meetings, executes on promotion and motivational advancements, handles disciplinary issues and individual development opportunities with Wholesaler feedback and direction/coaching/support from AVP, Inside Sales;

Coaching direct reports to sales process and improved performance;

Tracks and delivers bonus/merit for direct reports' activity, call quality, sale results and Wholesaler partnership effectiveness, attendance, and client coverage/territory rotation;

Participate in direct report scorecard meetings as needed

Achievement of Inside Sales Productivity Targets

Accountable to Inside Sales direct reports to meet or exceed productivity targets set annually

Results coaching which includes critical day to day mentoring, coaching and development efforts surrounding sales call effectiveness;

Prepare, review and present team activity, prospecting and Know Your Client reporting, monthly

; Responsible for inside Sales direct reports achieving a pre-determined minimum number of new retail supporters, set annually;

Develop prospecting ideas/campaigns for internals to meet/exceed activity targets;

Accountable for Inside Sales direct reports to meet or exceed pre-determined Know Your Client annually

Make recommendations on what resources are needed to remove obstacles and roadblocks that impede internals from successfully achieving their productivity goals;

Provides a forum to shares team "best practices" for processes and sales successes within and amongst the teams.

Managing the day-to-day work of the team

Works closely with other Sales Leaders to establish team assignments. Prepares appropriate backup coverage model for vacations, sick days, etc.;

Ensures Manulife standards, processes, and practices are effectively shared and established between the team members

Establishes and executes against Sales Management practices where appropriate (Team meetings, National Calls, World Class one-on-ones)

Approves all matters associated with own assigned team, including: territory travel, general attendance at National Sales Meetings, National Conferences, small territory events, and management of vacation/personal time away from the office;

Contributes, leads and participates in Inside Sales (all hands) meetings, Regional and National Sales team meetings, and Sales Management meetings as needed

Directly responsible for leading effective team meetings for individually assigned team to highest standard while supporting activities aligned with the overall team's strategic vision (i.e. common initiatives/campaigns).


Series 7, Series 63, 65, or 66 required. Series 24 strongly preferred (must be obtained within 6 months of hire)

Bachelor's degree

. 5+ years of sales experience preferably within the financial services industry with 3+ years of management experience preferred

. Demonstrated relationship management skills, including the ability to work in a team environment

. Strong time management, organizational, and problem-solving skills. Ability to learn and adapt quickly while applying creativity.

Ability to work in a changing fast paced high call volume environment, with enthusiasm and a positive attitude

If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention,advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies .To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

E EO is the Law I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Posted: 2021-09-11 Expires: 2021-10-10
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Inside Sales Manager

John Hancock
Tempe, AZ 85281

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