20 days old

Inside Sales Representative II

Ferguson Experienced
Kalamazoo, MI 49007
  • Job Code
    R-55983
Job Description:

Essential Job Functions include but are not limited to:

  • Customer Support
    • Field Customer Service calls, answer questions about price and availability of products
    • Respond to high volume of Customer email inquiries in timely manner
    • Coordinate Hot Rush/Expedited orders
    • Create price quotes
  • Order Management
    • Process orders for stock and special order items.
    • Confirm/Communicate order changes
    • Back Order maintenance
    • Process Return Material Authorizations (RMAs)
    • Process Credit Requests
    • Update Account Contact information
    • Scan and Attach History documents to appropriate storage locations
    • Monitor customer web sites
    • Participate in associate meetings and communicates any concerns to management

Requirements:
  • 1-3 years Customer Service experience in fast paced environment
  • Proficient in Microsoft Excel, experience with Microsoft AX, Manhattan SCALE desired
  • Key 50 + WPM
  • Organized
  • Excellent oral and written communications
  • Active Listener, Polite and cheerful demeanor
  • Pleasant telephone presence

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.





Posted: 2019-11-23 Expires: 2019-12-22
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Inside Sales Representative II

Ferguson Experienced
Kalamazoo, MI 49007

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