7 days old

Inside Sales Support

Mac Papers LLC
Chattanooga, TN 37402
  • Job Code
    CUS-21-00011
At Mac Papers, our employees set us apart. We have built our reputation on having bright, collaborative, honest and authentic people. They are key to who we are and how well we perform. If you're the best at what you do, we want you. We believe taking care of our employees is essential to our growth. Mac Papers offers the following advantages and benefits to our employees:

Salary + Commission positions

Hourly pay positions with overtime after 40 hours

Driver positions have ability to earn an additional $4,000 extra per year (gross) through our

Quarterly Safety Bonus program

Direct deposit

Paid time off and 8 annual paid holidays

Bereavement leave

Health, dental and vision insurance

Health Savings Account

Employee Assistance Program (EAP)

Life and disability insurance plans

401(k) retirement plan

Voluntary supplemental benefits

Mac Papers is one of the largest merchant distributors in the Southeast. Mac Papers takes pride in being a business that has built a longstanding tradition of stability, integrity, innovation and solutions to growing our company.Description

Overview

Responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Responsibilities:

The responsibilities of this position will include but are not limited to:

  • Partnering with sales representatives to develop and maintain strong relationships with customers and exceed customers' expectations
  • Process external and internal customer orders, changes and returns according to established company policies and procedures
  • Customer order entry
  • Assist sales representatives with sales quotes and sourcing of products
  • Being a resource to customers for inventory questions, quotes, availability and project management
Required Qualifications:
  • 3-years' experience in customer service, preferably in the paper or print industry
  • Mid-level customer service skills completing customer orders and resolving customer issues Excellent interpersonal and communication skills
  • Computer proficiency
  • Ability to work individually and as part of a team
  • Comfortable making sales calls

Education:

High school degree or equivalent

Working Conditions & Physical Requirements:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

  • Regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger; operate standard office equipment; reach with hands and arms; and lift up to 25 lbs.
  • Specific vision requirements include close vision, distance vision and the ability to adjust focus.

Mental Demands
  • Regularly required to use written and oral communication skills; read and interpret data, information and documents; analyst and solve non-routine and complex problems; use math and mathematical reasoning; learn and apply new information or skills, perform highly detailed on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interaction with managers, staff, customers.

Work Environment
  • Employee works under typical office conditions, and the noise level is usually quiet.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.





Posted: 2021-09-11 Expires: 2021-10-10
Sponsored by:
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Sponsored by:
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Inside Sales Support

Mac Papers LLC
Chattanooga, TN 37402

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