24 days old

Installation Service Coordinator

The Robert E. Morris Company
Windsor, CT 06095
  • Job Code
    1167
The Robert E. Morris Company, a regional distributor of CNC machine tools, tooling and accessories, and related engineering and support services, is seeking an Installation Service Coordinator for CNC Machine Tools in the Windsor, CT office. The Robert E. Morris Company is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.

Job Responsibilities

We are looking for a candidate that can thrive in a fast paced environment. The primary functions center around the organization of the service schedule as well as, communication with our service team, customers and vendors. This role will track the installations and maintain the installation schedule for our New Machine Sales. This role is part of a larger team and is integral to the success of our installations. The candidate needs to be comfortable with all forms of communication. An ideal candidate would have some electrical, manufacturing or engineering background.

  • Communicate with customers and internal staff via phone and email
  • Utilizing machine tool manuals, technical documents, internal and vendor resources to research machine issues
  • Ensuring customer commitments are executed and planned to ensure complete customer satisfaction
  • Data entry and updating asset management system
  • Coordinate scheduling of field service technicians

Job Qualifications/Competencies:
  • Working knowledge of Microsoft Suite. Knowledge of Salesforce a plus and other business programs as necessary
  • Excellent technical, communication, and presentation skills, along with demonstrated analytical and problem solving abilities
  • Attention to detail
  • Strong customer service background to assist with all customer requests
  • Overall positive attitude that reflects The Robert E. Morris Company values

Benefits

The Robert E. Morris Company offers competitive salary, comprehensive benefits packages, and tuition reimbursement.

Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national





Posted: 2020-03-14 Expires: 2020-04-12
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Installation Service Coordinator

The Robert E. Morris Company
Windsor, CT 06095

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